[Hiring] Patient Access Manager @Abax Health

Role Description

The Patient Access Manager leads Abax Health’s remote Patient Access operations across assigned client partners. Reporting to the Director of Patient Access Operations, this role leads supervisors who oversee patient registration, insurance verification, prior authorization, and scheduling teams. The Patient Access Manager is also the escalation point for performance, employee relations, and client concerns.

You will turn operational data into decisions. Supervisors handle day-to-day issues and produce reports. You analyze those reports to determine whether SLAs are being met, what is driving trends, and when to escalate to the client. You will use both spreadsheets and AI tools for this work, including building your own dashboards and agents.

This role suits an experienced Patient Access leader who is energized by a growing company. At Abax, managers partner closely with leadership during new client implementations and go-lives, then stabilize and grow the team after launch. You will support multiple clients and work alongside multiple leaders, and teamwork is central to how we operate.

Qualifications

• High school diploma or GED.
• 3+ years of experience leading leaders, such as supervisors or team leads.
• 1+ year of direct supervisory experience in Patient Access.
• Experience overseeing teams that perform insurance verification, prior authorizations, and patient scheduling.
• Patient Access Manager experience or higher in a hospital, physician practice, healthcare call center, or similar patient-facing setting.
• Hands-on experience with electronic medical record (EMR) systems.
• Strong Excel and data analysis skills, with the ability to interpret reports and turn findings into action.
• Willingness to learn and use AI tools in daily work, including building dashboards and agents.
• Experience handling employee relations matters, including corrective action and performance improvement.
• Ability to work independently in a remote environment with limited day-to-day oversight.

Requirements

• College’s degree (preferred).
• Fluency in spoken and written Spanish and English (preferred, not required).
• Experience with Cerner or Epic.
• Experience using Claude or similar AI tools.
• Experience across multiple environments: hospital, physician office, and central scheduling.
• Experience supporting multiple clients or service lines, including BPO or contact center environments.
• Experience leading teams through new client implementations or go-lives.
• Working knowledge of Medicare, Medicaid, and commercial insurance plans.

Benefits

• FLSA Classification: Exempt
• Employer sponsored Medical, Dental & Vision
• HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
• Flexible Time Off Plan & Paid Holidays
• Employee Referral Bonus