[Hiring] Ambulatory Access Manager @VCU Health

Role Description

The Ambulatory Access Manager Specialty Departments provides strategic and operational leadership for the Specialty Access function, supporting consistent, data-driven improvements in scheduling and Epic-enabled workflows. This role oversees staff performance, drives workflow standardization, and partners with specialty and enterprise leaders to strengthen patient access across the organization.

• Leads and supervises Access Optimization Specialists and Design Specialists, providing coaching, performance management, workload assignment, and professional development.
• Drives workflow optimization for specialty departments, including scheduling design, electronic health record configuration, and operational standardization to improve patient access.
• Collaborates with specialty department leaders, clinical leadership, and Ambulatory Operations to assess needs, remove barriers, and support access strategies tailored to each specialty.
• Monitors service level achievement, workload distribution, and operational performance metrics, ensuring quality, timeliness, and alignment with enterprise access standards.
• Participates in system and process design reviews, identifying improvement opportunities, initiating redesign efforts, and ensuring change adoption across stakeholder groups.
• Supports expansion and optimization of electronic health record scheduling functionality, including self-scheduling, ticket scheduling, decision-tree logic, appointment request workflows, and provider templating.
• Provides specialty-specific consultations and subject-matter guidance, ensuring departments align to access standards while addressing unique clinical and operational complexities.
• Maintains documentation, standards of practice (SOPs), role guides, and knowledge resources to support continuity, onboarding, and organizational learning within the access function.
• Drives strategic alignment of specialty access initiatives with enterprise access goals, ensuring work supports standardization and long-term sustainability.
• Leads organizational change efforts for access initiatives, ensuring stakeholder engagement, adoption of standardized workflows, and reinforcement of enterprise access practices across specialties.

Qualifications

• Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field.
• Preferred Education: Master’s Degree preferred (e.g., MBA, MHA, MPH).
• Minimum of five (5) years of experience in healthcare operations with familiarity in Epic scheduling workflows and access tools.
• Minimum of three (3) years of direct management experience in an operational or technical environment.

Requirements

• Demonstrated ability to lead teams, manage priorities, and guide workflow and process improvement initiatives.
• Strong communication and facilitation skills, with ability to drive alignment across departments.
• Ability to lead organizational change and ensure compliance with access standards.

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• May be exposed to high noise levels and bright lights.
• May have periods of constant interruptions.
• Prolonged periods of working alone.

Physical Requirements

• Lifting/Carrying (0-50 lbs.), Push/Pull (0-50 lbs.)
• Work Position: Sitting, Walking, Standing
• Manual dexterity (eye/hand coordination)

Compensation Range

$83,096.00 - $128,772.80. Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.