[Hiring] Patient Programming / Ambassador Manager @Praxis Precision Medicines

Role Description

The Patient Programming/Ambassador Manager for ulixacaltamide will own the strategy, planning, and execution of patient-focused programs and ambassador initiatives that bring the patient perspective into Praxis’ commercial organization and support people living with essential tremor throughout their treatment journey. This role will establish program priorities, define measures of success, and align resources and execution with identified patient needs and brand objectives.

You will build meaningful, compliant relationships with patients, caregivers, and patient advocacy communities and translate their experiences and needs into impactful programming. You’ll lead patient ambassador strategy and activation, partner with internal and external stakeholders to develop patient-centered experiences and resources, and ensure the patient voice is thoughtfully represented across the brand. Accountability will include cross-functional program planning, assigned budgets, external partner performance, and processes that support consistent, compliant execution.

This is a highly collaborative, strategic, and hands-on leadership role for a builder who can move between strategy and execution, build trusted relationships, and bring empathy, creativity, and rigor to a regulated environment. Success will require independent judgment, the ability to influence without direct authority, and accountability for program quality, patient experience, and results.

Primary Responsibilities

• Own the patient programming strategy and annual operating plan for ulixacaltamide, including identification of patient needs, priority audiences, program objectives, engagement approaches, and measures of success.
• Lead the strategy and end-to-end management of a patient ambassador program, including ambassador identification, recruitment, onboarding, training, engagement, ongoing relationship management, and program evaluation.
• Lead the design and delivery of meaningful patient and caregiver experiences and programs that help address identified needs and create opportunities for people affected by essential tremor to engage with Praxis in appropriate, compliant ways.
• Translate patient and caregiver insights into prioritized program recommendations and coordinate execution across internal and external partners.
• Serve as a strong advocate for the patient voice, translating patient and caregiver insights into recommendations that inform cross-functional brand planning and program priorities.
• Partner with patient advocacy organizations and external stakeholders to build trusted relationships and identify opportunities for appropriate collaboration, education, and community engagement.
• Lead external agencies and internal partners in the development and execution of patient programs, ensuring high-quality delivery, clear accountability, thoughtful patient experience, and adherence to applicable requirements.
• Define program success measures and lead performance reviews, using participant feedback, patient insights, engagement measures, and other available data to continuously improve programming and ambassador engagement.
• Manage assigned patient programming and ambassador budgets, including planning, forecasting, monitoring spend, and recommending adjustments to balance program impact, patient experience, and cost.
• Partner with Medical, Legal, Regulatory, Compliance, and other relevant stakeholders to establish appropriate review processes and ensure patient programming and ambassador activities follow company policies and applicable requirements.

Qualifications

• Bachelor’s degree; advanced degree in business, life sciences, communications, public health, or a related field is a plus.
• Progressive experience in pharmaceutical, biotechnology, healthcare, patient advocacy, patient engagement, or a related field, including experience leading patient-focused programs and cross-functional initiatives in a regulated environment.
• Experience in CNS, neurology, movement disorders, essential tremor, or another specialty disease area is strongly preferred.
• Demonstrated experience setting strategy and leading the development, execution, and evaluation of patient-focused programs, communities, initiatives, or engagement strategies.
• Experience managing patient ambassador, speaker, advocate, influencer, or similar external engagement programs preferred.
• Strong understanding of the importance of patient privacy, appropriate boundaries, and compliance requirements when working directly with patients and caregivers.
• Exceptional relationship-building skills and the ability to establish trust with patients, caregivers, advocacy organizations, internal stakeholders, and external partners.
• Ability to translate qualitative patient experiences and insights and relevant program performance data into clear opportunities for programming and action.
• Strong cross-functional leadership, program management, and agency oversight skills.
• Experience managing program budgets and external partner performance.
• Excellent communication skills, including the ability to communicate with empathy and authenticity while maintaining appropriate professional and compliance boundaries.
• Comfortable operating in ambiguity and building new programs and capabilities in a fast-moving environment.
• High level of ownership, judgment, organization, and attention to detail.

Benefits

• 99% of the premium paid for medical, dental, and vision plans.
• Company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage.
• Dollar-for-dollar match up to 6% on eligible 401(k) contributions.
• Long-term stock incentives and ESPP.
• Discretionary quarterly bonus.
• Flexible wellness benefit.
• Generous PTO, paid holidays, and company-wide shutdowns.

Company Description

Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. At Praxis, we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high-impact medicines for patients and families affected by and living with complex brain disorders.

• Core Values: Trust, Ownership, Curiosity, and Results.
• Commitment to diversity, equity, and inclusion.