[Hiring] Order Management & Billing Specialist @Ubiquity

Role Description

As an Order Management & Billing Specialist, you'll embody our mantra of Head, Heart, Hustle every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

• Responsible for all aspects of setting up and processing Sales Order and Professional Services Projects, using NetSuite and Salesforce.
• Review Sales related agreements to set up the proper Sales Orders, Subscriptions and Projects in Suite Billing consistently with company policies.
• Identify any non-standard contract term and collaborate with the OM team lead, manager and Revenue Accounting team to ensure appropriate revenue recognition.
• Resolve and track issues/inquiries from Sales Order and professional services projects as they arise and address root cause problems.
• Consult with the Sales, Deals Desk and Collections teams for accurate and timely customer billing.
• Provide input for ongoing development and improvement on systems and operation processes.
• Assist Managers in performing internal control procedures to ensure SOX controls.
• Participate and support yearly audit requests as applicable in providing the requested support for any selected transactions.
• Assist the external audit team regarding all quarterly and annual audit requirements.
• Responsible for their individual dashboard management in Salesforce and NetSuite.
• Reporting requirements as needed helping drive Key Performance Indicators across the Order Management Team.
• Responsible for monthly and quarterly KPI's as defined by the OM Manager.
• Customer experience metrics and responsibilities including resolving inquiries into transactions, special requests around the transactions and resolving any disputes.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of order management, billing, and/or revenue operations experience.
• Demonstrated experience with NetSuite or other equivalent ERP Systems (Microsoft D365, Sage, SAP, etc).
• Demonstrated experience with Salesforce.
• 2+ years of Excel experience including experience with Vlookups, pivot tables and formulas.

Requirements

• Ability to work Eastern or Central Timezone Business Hours.
• Software as a Service (SaaS) experience.
• M&A Integration experience.
• NetSuite Billing experience.
• Revenue Accounting knowledge or experience.
• MS Office software, including Excel, Word, and PowerPoint.
• Proven ability to plan, prioritize, work autonomously and be adaptable to changing priorities in a fast-paced environment.
• Demonstrated leadership ability with a growth mindset.
• Strong oral and written communication skills and customer service skills.
• Eagerness to learn and take on challenges in a rapidly growing and dynamic environment.
• Team player and self-starter who can independently take ownership to manage assignment tasks.
• Detail-oriented with excellent analytical skills for data mining.

Benefits

• Access to career development programs that help you grow professionally and personally.
• Be part of a people-first culture that values your contributions and supports your aspirations.
• Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.