[Hiring] Order Management Associate @Verse Medical

Role Description

Operations is the connecting point between nurses, patients, insurance providers, and our distribution partners. We manage the logistics and coordination behind every order to make sure the right product reaches the right patient, accurately and on time. This role is a hybrid. Alongside core order processing, you’ll take on prior authorization (PA) and revenue cycle (RCM) work and spend time on the phone with our partner companies to resolve issues and keep orders moving. You’ll move between the system and the phone, so you need to be efficient in both.

What You’ll Do

• Process and manage orders, including insurance coverage details, documentation requirements, and stock shortages
• Support prior authorization workflows by tracking requests and following up until they’re resolved
• Call partner companies to confirm details, resolve issues, and unblock orders, and occasionally reach out to providers
• Communicate with nurses and doctors through our provider portal
• Spot order and billing issues that could cause denials or delays, and flag them early
• Document every interaction and outcome clearly so teammates can pick up where you left off
• Hit volume and accuracy targets while following set guidelines and escalating when something falls outside them

Qualifications

• Familiarity with DME and medical supplies
• Experience in RCM, billing, or insurance verification
• Clear, professional spoken English and confidence on the phone
• Excellent written communication
• High attention to detail and a high level of organization
• An operations mindset: you work with urgency, prioritize well, and care about closing things out
• Ability to work independently and manage your own time in a remote environment
• Integrity, honesty, and transparency. These are at the core of how Ops works.

Requirements

• Prior authorization experience (strongly preferred)
• Healthcare background or call center / customer service experience (strongly preferred)

How We Work

This role is metric-driven. We look for high volume, but never at the expense of accuracy. Training will be 2-4 weeks long. Because this is a newer role, flexibility will be crucial as we build out our processes. We’re also feedback-heavy. The work is nuanced and detail-oriented, so mistakes will happen. What matters is taking feedback and applying it going forward. We’re a low-ego team, and with changing workflows and different work styles, we value open-minded communication and speaking up when you’re unsure.

What Success Looks Like

• You hit volume and quality targets consistently as you ramp up
• Your calls end in clear resolutions with clear documentation
• Issues get flagged early
• You ask questions early, take feedback well, and apply it
• Teammates can trust your notes and hand-offs

Our Pledge for an Equitable Future

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at [email protected].