[Hiring] Oracle HCM Critical Care Consultant @ApexIT

Role Description

The Oracle HCM Critical Care Consultant is the primary functional expert for Oracle Core HR within a managed services environment. This role is responsible for resolving complex production issues, leading critical client escalations, advising on best practices, and ensuring the stability of Core HR business processes. While the primary focus is Core HR, the consultant must possess a solid understanding of Oracle Payroll processes and configurations to facilitate effective collaboration with Payroll Critical Care team members and support cross-functional issue resolution.

Essential Functions

• Core HR Leadership
  • Serve as the primary SME for Oracle Cloud Core HR production support.
  • Troubleshoot and resolve complex issues related to:
    • Worker lifecycle events
    • Employment and assignment management
    • Workforce structures
    • Jobs, positions, grades, and locations
    • Security roles and data access
    • Enterprise and legal employer structures
  • Analyze and resolve employee data issues impacting downstream systems.
  • Support organizational restructures, mergers, acquisitions, and HR transformation initiatives.
  • Provide guidance on Oracle Cloud best practices and functionality.
• Critical Incident Management
  • Own and manage high-priority Core HR incidents and escalations.
  • Conduct root cause analysis and implement long-term corrective actions.
  • Coordinate resolution efforts across HR, Payroll, Technical, and Oracle Support teams.
  • Ensure adherence to managed services SLAs.
  • Communicate effectively with client stakeholders during critical situations.
• Cross-Functional Payroll Partnership
  • Understand key Oracle Payroll concepts and processes sufficiently to:
    • Assess whether an issue originates in Core HR or Payroll.
    • Identify upstream data impacts affecting payroll processing.
    • Collaborate with Payroll Critical Care consultants during issue resolution.
    • Participate in payroll-related discussions and client meetings.
    • Support troubleshooting of Core HR transactions that impact payroll calculations, costing, or interfaces.
    • Facilitate handoffs and knowledge sharing between Core HR and Payroll teams.
• Continuous Improvement
  • Identify recurring issues and recommend process improvements.
  • Review Oracle quarterly releases for Core HR impacts.
  • Support testing and validation activities.
  • Develop knowledge articles, support documentation, and client recommendations.
  • Mentor junior consultants and support resources.

Requirements

• 5+ years of Oracle HCM Cloud experience with strong Core HR expertise.
• Experience providing production support in a managed services environment.
• Strong understanding of:
  • Workforce Structures
  • Employment Lifecycle
  • Security configuration and role-based access
  • HCM Data Loader (HDL)
  • HCM extracts and related reporting processes
  • OTBI Reporting
  • Working knowledge of Oracle Cloud Payroll, including payroll flow concepts, elements, and payroll processing dependencies.
• Experience managing client escalations and critical incidents.

Preferred Education and Experience

• Oracle HCM Cloud certifications preferred.
• Experience serving as a Product Owner, Business Analyst, or Functional Lead preferred.
• Experience with HCM transformation, system implementations, or major enhancement projects preferred.
• Knowledge of AI-enabled HCM capabilities, workforce analytics, and process automation preferred.

Benefits

• Health Benefits
  • Comprehensive Medical Insurance (PPO High Deductible or Copay plans) with Wellness Program and Teledoc
  • Health Savings Account (HSA)
  • Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose
  • Dental Insurance Options
  • Vision Insurance Options
  • Critical Illness Insurance
  • Accident insurance
  • Hospital Indemnity Insurance
• Financial Benefits
  • Profit-Sharing Program
  • 401(k) Program (available after eligibility period)
  • Travel Incentive
  • Employer-Paid Life and Accidental Death & Dismemberment Insurance
  • Employer-Paid Short-Term Disability
  • Employer-Paid Long-Term Disability
  • Dependent Care Flexible Spending Account (FSA)
  • Bi-Weekly Pay via Direct Deposit
  • Employee Discount Marketplace
• Voluntary Benefits
  • Life Insurance
  • Pre-Paid Legal
  • Pet Insurance
• Work-Life Balance
  • Paid Time Off, Paid Sick Leave, Paid Holidays
  • Flexible Scheduling
  • Remote Work
• Learning and Development Activities
  • Employee Assistance Program