[Hiring] Options Counselor @BAY AGING

Role Description

Provides person-centered counseling services to Veterans enrolled in the Veterans Directed Care program. VDC is a program that serves eligible veterans of any age who are at risk of nursing home placement. The Options Counselor is responsible for working with the Veteran to identify their needs and develop a spending plan to meet those needs. He or she works with the Veteran to assess, identify, coordinate, and monitor supports and services on an ongoing basis. The Options Counselor monitors all VDC spending along with the Veteran, the Financial Management Service (FMS) provider, and the VAMC. Reports directly to Options Counselor, Team Lead, VDC. Location: Erie, PA and surrounding areas.

• Home visits (50% including travel time):
  • Initial assessments in the client’s home
  • Development of a spending plan
  • Assisting the Veteran with the process of becoming an employer
  • Facilitating new hire appointments
  • Conducting monthly, quarterly, semi-annual, and annual required contacts and reassessments as needed
  • Providing training and remediation as necessary related to employer responsibilities
  • Suggested maximum case load: 40 veterans per Options Counselor
• Office work (50%):
  • Follow up on referrals and service implementations for clients
  • Maintains, updates, and monitors clients' confidential information, services, and file notes in database program as required
  • Performs fiscal duties as required under Veterans Directed Care program
  • Maintains accurate records of expenditures, schedules & generates monthly reports as required
  • Responsible for satellite office administration as assigned

Qualifications

• 3 or more years of experience working with seniors, disabled adults, human services, or general case management field
• Bachelor’s degree in social work, human services, or medical field preferred
• Criminal History background check required

Requirements

• Microsoft Office programs (e.g., Word, Excel, Outlook, PowerPoint) and standard office equipment
• Data entry and evaluation
• Strong organizational skills with the ability to prioritize and multitask
• Strong customer service and interpersonal skills
• Excellent verbal communication skills face-to-face and on the phone
• Excellent written communication skills (letters, memos, reports, emails)
• Ability to mediate conflict and engage clients in problem-solving conversations
• Understanding of client confidentiality, recording client data, and accurately entering information into computer systems in a timely manner
• Decision making: Work independently when necessary
• Detail oriented — maintain schedule, services, communications & advocacies for clients
• Establish and maintain trusting relationships with clients and their families in all circumstances
• Interact and work well with other agency departments, staff & employees

Benefits

• Office-based position with minimal physical requirements (ability to lift 15 lbs., walking and climbing stairs)
• Requires regular independent travel
• Approximately 90% of the essential functions of the position can be performed remotely

Company Description

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at (804) 758-2386, Ext. 1228 or [email protected].