[Hiring] Noc Engineer @TEKsystems

Role Description

At our client's, Operations Specialists in our Global Network Operations Center (GNOC) use systems and network experience to provide proactive monitoring and incident response for services across our world-wide operations. The role is focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes by adjusting monitoring, tuning signal to noise & correlation patterns, and updating documentation.

As an Operations Specialist at our client, you may find yourself:

• Monitoring inbound communications from all streams to ensure incidents are identified and tracked
• Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection
• Driving player and user impacting issues to resolution
• Performing routine follow-ups on active incidents to ensure the resolution is progressing as expected
• Processing routine requests for access, ACL, network, and systems maintenance
• Adjusting alert triggers to reduce false positive alerts
• Managing engagement, documentation, and stakeholder communications during critical service outages
• Reviewing, correcting, and tuning documentation including but not limited to runbooks, troubleshooting guides, user guides, processes, and procedures
• Building positive and collaborative relationships across the company

Qualifications

• Love to solve novel and exciting problems
• Are inspired to make everyone's job easier by improving workflows
• Are comfortable digging through metrics, logs, and whatever other data is available to triage and fix an incident
• Strive to be better, smarter, and faster every day
• Enjoy trying innovative technologies to improve our processes and outcomes
• Understand and accept the value of older technologies that serve our business needs
• Like to collaborate with others to solve problems, share knowledge, and provide feedback
• Inspired to provide critical insight to a process or problem and advocate for prioritization based on well-crafted analysis
• Relish working with partners across all levels of the company to solve complex challenges and emergent issues
• Help your peers succeed

Requirements

• Linux
• Networking
• Monitoring tools
• AWS
• ITIL
• Logging
• Source control

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Santa Monica, CA.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully remote position.