[Hiring] Associate Cloud Engineer L1 @The Redesign Group

Role Description

The Associate Cloud Engineer keeps our clients' cloud environments healthy day to day. You will work inside the baselines and runbooks our senior engineers have set:

• Working monitoring alerts and tickets
• Applying patches and updates
• Executing documented changes
• Learning the platforms from the engineers who own them

You will work from a ticketing system against defined service level objectives, supported by a global network operations center that handles first-line monitoring and intake.

Our clients run primarily on Microsoft Azure and Microsoft 365, with AWS and Google Cloud in a growing minority of environments and Redesign Cloud for hosted workloads. We do not expect you to have run production cloud environments yet, but we do expect foundational knowledge of one major cloud provider, basic scripting ability, and the appetite to build depth in the rest.

Qualifications

• Foundational knowledge of Microsoft Azure or AWS covering compute, storage, networking, and identity concepts
• Working knowledge of Windows Server and Linux basics, Active Directory and Entra ID, and Microsoft 365 administration
• Aptitude for automation using AI tooling and basic scripting (PowerShell, Bash, or Python), and the willingness to build that skill further
• Comfort working from a ticketing system and following documented procedures and change management precisely
• Strong troubleshooting instincts and the discipline to document what you did and why
• Clear written and verbal communication with clients and internal teams

Requirements

• 0 to 2 years in IT support, systems administration, or cloud operations, or a recent graduate with hands-on lab experience
• Exposure to supporting more than one environment at a time, ideally in a managed services or help desk setting
• Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) retirement plan with company match (annual dollar cap applied)
• Flexible time off plan
• 15 paid holidays
• Sick leave (amount varies by state requirements and is at least the minimum required by any state)
• Short-term and long-term disability
• Life insurance
• Paid parental leave