[Hiring] Senior Consulting Engineer @CDW

Role Description

The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This position focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High and/or Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP).

Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. This position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications.

The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.

What You Will Do

• Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP.
• Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
• Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes.
• Participate in a 24x7 on-call rotation supporting critical Government customer environments.
• Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues.
• Support secure cloud operations by applying Government compliance requirements and security frameworks.
• Manage and maintain cloud configurations, access controls, security controls, monitoring, and logging.
• Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures.
• Perform capacity management, performance analysis, health assessments, and proactive remediation activities.
• Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements.
• Communicate effectively with customers, account teams, project managers, and internal stakeholders.
• Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams.
• Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.

Qualifications

• Bachelor’s degree and 5 years of IT infrastructure engineering experience, or 9 total years of IT engineering experience with 5 years of relevant infrastructure or cloud engineering experience.
• Experience designing, implementing, and supporting cloud solutions across one or more platforms: Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), Google Cloud Platform (GCP).
• Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, CMMC, DISA STIGs, CIS Benchmarks, or comparable security standards.
• IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice.
• Advanced-level technical certifications in at least one of the following: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP); certifications in at least two is strongly preferred.
• Customer-facing experience, including leading technical discussions with customers and supporting pre-sales activities.
• Ability to perform advanced root cause analysis, with strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication and documentation skills.
• Ability to prioritize and handle multiple tasks, adapt to changing customer needs, and meet urgent deadlines.
• Demonstrated ability to work independently and as part of a team, providing guidance and mentorship to peers.
• Demonstrated ability to build customer trust and strong relationships, achieving high levels of customer satisfaction.
• Experience supporting public sector (Federal, DoD, State and Local Government, or Education) cloud environments strongly preferred.
• Hands-on operational experience with Microsoft Azure Government / Azure GCC High, a plus.

Requirements

• Certain customer workloads may require U.S. citizenship.

Benefits

• Pay range: $93,000 - $150,180 depending on experience and skill set.
• Annual bonus target of 10% subject to terms and conditions of plan.
• Benefits overview: https://cdw.benefit-info.com/
• Salary ranges may be subject to geographic differentials.