[Hiring] Multi GDS Trainer Specialist @Flight Centre

Role Description

Join a team passionate about travel, learning, and operational excellence. As a Multi GDS Trainer Specialist, you'll play a critical role in developing and delivering training that empowers agents to maximize their expertise across key global distribution systems, with a strong focus on Sabre. This role combines training delivery, program development, process documentation, and business support to enhance productivity and service quality across the organization. If you enjoy coaching others, creating learning resources, and driving continuous improvement, this is an exciting opportunity to make a meaningful impact.

Key Responsibilities

• Deliver Sabre training programs for both novice and experienced users.
• Facilitate ongoing training and upskilling initiatives for existing agents.
• Develop, maintain, and enhance multi-course training programs and materials.
• Create and document training processes, procedures, and learning resources.
• Review and update training content to reflect new processes and system enhancements.
• Monitor new Sabre releases and communicate updates, shortcuts, and efficiencies to end users.
• Support adoption and training for Red Apps and related technologies.
• Identify and implement efficiency opportunities through Red Apps utilization.
• Provide RAP customer support.
• Maintain the training library and ensure resources remain current and accessible.
• Support the Customer Care Team with training-related assistance.
• Create documentation and training materials for scripts and automation processes.
• Monitor and respond to inquiries received through the training mailbox.
• Deliver monthly "coffee break" learning sessions for agents.
• Provide one-on-one coaching and support as needed.
• Work independently to develop documentation, processes, and training initiatives.
• Occasional travel may be required.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• Extensive knowledge of Sabre required.
• Extensive knowledge of Amadeus required.
• Knowledge of operational processes preferred.
• Understanding of consultant workflow from PNR through reporting preferred.
• Experience creating training materials, documentation, or learning programs.
• Training or facilitation background preferred.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Structured, highly organized, and detail-oriented approach.
• Experience supporting process improvements and systems adoption is an advantage.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.