[Hiring] Operations Trainer @IES Communications

Role Description

The primary responsibility of the Operations Trainer is to train employees in all IES Communications software systems and processes.

• Conduct training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
• Evaluate training by assessing effectiveness of training to specific job applications.
• Maintain quality service by establishing and enforcing program specific standards.
• Implement training processes and best practices that add value and improve business performance.
• Ensure all personnel have required access and understand what their role requires within the systems that IES functions in.
• Provide instruction and eLearning guides for new features as they are launched.
• Develop comprehensive training materials for both classroom and eLearning experiences.
• Confirm staff understands how to correctly use systems and provide precise reporting to management.
• As needed, provide one-on-one training sessions to employees with questions and/or issues working in the various systems.
• Provide refresher trainings as necessary.
• Work with Training, Process and IT Management to identify any issues and correct any training materials.
• Ensure precise processes are being communicated in a timely manner.
• Gather feedback from teams to improve trainings and processes.
• Other responsibilities as assigned.

Qualifications

• Operate as a team member of management.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Lead by positive example on policy, quality, safety, ethics, and customer-satisfaction attitude.
• Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must have proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
• Must be an expert in the Company’s management systems.
• Must be able to travel within the United States as needed.

Requirements

• Must possess at least a High School diploma or GED equivalency.
• Must have a minimum of three (3) years’ experience at IES working in a PMA or higher-level role.
• Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
• Must be proficient with IESOS, Spectrum, SharePoint, Microsoft Office (Word, Excel, PowerPoint and MS Project).
• Working knowledge of instructional design and adult learning theory practice preferred.
• Previous professional training preferred.
• Maintain technical knowledge by attending educational workshops; reviewing publications.
• Working knowledge of construction process (bid process, project management, delegation, financial etc.).
• Must meet Company minimum driving standards.

Benefits

• Safety is Priority One – and our record shows it.
• Competitive Pay.
• Company 401K plan with Employer Contribution Match.
• Company Paid Time Off.
• Company Paid Life Insurance.
• Choice of Medical Coverage including Prescription and Short Term Disability Plans.
• Choice of Dental and Vision Coverage.
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage.
• Auto and Home Insurance Discount Programs.