[Hiring] Messaging Specialist @Cyberstar, LLC

Role Description

The Messaging Specialist – Intermediate provides operational and user support for enterprise messaging environments, including Microsoft 365 Exchange Online (GCC), associated messaging services, mobile device management, and related email support systems. This role supports email administration, account management, user issue resolution, mobile device support, monitoring, documentation, and operational continuity. The position also supports project-based work involving messaging updates, migrations, mobile device support, documentation, and process improvement.

• Provide day-to-day support for enterprise messaging systems and associated services.
• Support Microsoft 365 Exchange Online (GCC) email, calendaring, messaging, archiving, collaboration, and mobile access capabilities.
• Support creation, modification, and deletion of mailbox accounts in accordance with approved procedures.
• Provide Tier I/II support for email and messaging issues and ensure proper escalation when needed.
• Support approved mobile device management solutions, including account setup, device registration, email access, application support, and user assistance.
• Support government-furnished mobile devices, including smartphones and tablets, in accordance with approved policies.
• Monitor messaging operations for failures, storage use, and service issues, and prepare required reports and notifications.
• Support email-related documentation, user instructions, process flows, and training materials.
• Assist with support for email records searches related to FOIA, IG, or litigation requests, as directed.
• Support messaging-related project work involving updates, migrations, implementation activities, testing, and operational improvement.
• Support an existing rapid notification system for the Albuquerque OIT campus to notify Albuquerque staff of emergency situations.
• Support the creation of new mailbox accounts and delete old mailbox accounts in accordance with procedures and policies.
• Contribute to and recommend email architectures and upgrades.
• Support the approved Mobile device management solution to include account creation, secure and support devices, emails, applications, device registration, email, and documents.
• Help in documenting an approach for the implementation of updates or migration of government selected enterprise email system by creating a method of maintenance, conversion and developing the processes and procedures for the use/setup of the email system.
• Monitor the operation of tasks in the email enterprise for failures.
• Support mobile device management, configuration and support for all government-furnished mobile computing devices which include smartphones and tablet devices such as iPhones, iPads, Android phones and tablets.
• Respond to and resolve end-user email problems.
• Other duties as assigned.

Qualifications

• Associate’s degree, MCSE in Exchange, or equivalent combination of education and experience.
• 2+ years of technical experience supporting or managing enterprise email systems.
• Ability to obtain Public Trust.
• Preferred Qualifications:
• Experience supporting mobile device management solutions, such as MaaS360 or similar platforms.
• Experience supporting email account administration, end-user messaging support, and issue resolution.
• Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.
• Experience supporting mobile computing devices in a managed enterprise environment.
• Familiarity with ticketing systems, escalation procedures, and customer support processes.
• Experience supporting messaging migrations, platform updates, or mobile device initiatives.
• Familiarity with email archiving, records searches, or enterprise messaging compliance support.
• Relevant Microsoft, Exchange, mobile device management, or messaging certifications are preferred.
• Ability to obtain and maintain required government suitability or clearance, if applicable.

Requirements

• Ability to support technical documentation, reporting, and user support activities.
• Ability to support technical projects, implementation efforts, testing, and related documentation.
• Strong written and verbal communication skills.
• Knowledge of enterprise messaging support and email administration practices.
• Knowledge of Microsoft messaging environments and mobile device support concepts.
• Knowledge of mailbox administration, messaging troubleshooting, and user support processes.
• Skill in resolving messaging and mobile device issues in an enterprise environment.
• Skill in preparing user instructions, reports, and operational documentation.
• Ability to support multiple operational and project-based tasks.
• Ability to communicate effectively with users, technical staff, and management.
• Must have working knowledge of Microsoft office software applications (MSWord, Excel, Access, PowerPoint), and Outlook.
• Ability to travel.
• Expert levels of interpersonal skills are sufficient to communicate effectively, convince, influence, advice, and respond to questions from leadership, including senior decision makers.
• Must have excellent written and oral communication skills.

Benefits

• Broad range of benefits offered to team members.
• Positive and supportive culture that encourages team members to do their best work.
• Well-being programs and flexibility to make daily choices for a healthy work-life balance.
• Opportunities for professional development and skill sharpening.