[Hiring] Lead Processing Specialist @Verra Mobility

Role Description

Verra Mobility is currently hiring a Team Lead in our Government Solutions Event Processing department. This developing leader is someone who will be reliable, punctual, exercises good judgment, and makes sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production. This candidate will support the Supervisor in curating sustainable employee engagement. It is essential that this leader have a true customer-centric mindset, and a lens for both internal and external stakeholders. The Team Lead will report to the Operations Supervisor within Verra Mobility’s Operations Group.

Essential Responsibilities

• Regularly review processor performance, then provide coaching and training to address gaps.
• Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them.
• Serve as leader within a team environment.
• Operate as the initial point of contact for team members regarding escalations or other issues.
• Collect and disseminate daily metrics.
• Respond to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Field and resolve escalated internal inquiries from other departments.
• Provide feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partner with outside vendor and subcontractor organizations as needed.
• Diligently work on various internal project assignments as needed.
• Assist Supervisor/Manager with other tasks and duties as assigned.
• Oversee the office and team when supervisor is out of the office.
• Process events as needed.

Verra Mobility Values

• Own It: We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right: We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort: We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together: We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Company Description

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.