[Hiring] MES IT Coordinator @Nexiva

Role Description

The Site MES IT Coordinator will support Manufacturing Execution System (MES) project implementation and post-go-live support at the manufacturing site level. This role will act as the key coordination point between site users, Global MES teams, IT, Infrastructure, ERP, offshore development/configuration teams, vendors, and implementation partners.

• Act as the main site-level IT coordinator and governance contact for MES project and support activities.
• Build strong working relationships with Operations, Quality, MSAT, Validation, site IT, Global MES, Infrastructure, ERP, vendors, and implementation partners to drive alignment.
• Coordinate MES lifecycle activities including requirements, design, build, testing, training, go-live, hypercare, support handover, and steady-state operations.
• Track site-level MES actions, risks, issues, dependencies, decisions, and readiness items with clear ownership and follow-up.
• Coordinate technical and functional discussions between site users, Global MES teams, and offshore development/configuration teams.
• Support business process reengineering and help align site processes with the core MES template, standard ways of working, and practical shopfloor needs.
• Drive clarity in MES requirements by capturing site feedback, process gaps, user needs, and local constraints in a structured way.
• Support site readiness activities including infrastructure, user access, shopfloor devices, printers, scanners, terminals, interfaces, and connectivity.
• Coordinate required testing and compliance-related activities by helping site teams participate, provide inputs, and close actions as needed.
• Log, track, and escalate MES issues to the right support teams with clear business impact, priority, and required details.
• Support creation and update of MES-related documents such as SOPs, work instructions, user guides, support guides, and training materials.
• Ensure smooth communication between site teams, Global MES teams, support teams, and offshore delivery teams.

Qualifications

• Bachelor degree or equivalent experience in Engineering, Computer Science, Life Sciences, Information Technology, or related field.
• Experience supporting MES implementation or site IT project coordination in manufacturing environments.

Requirements

• Handles support related issues by leading and guiding the team to manage the support issue resolution within defined timelines.
• Coordinate and promote the effective functioning of incident/problem management activities across all support teams.
• Contribute to the planning of application/infrastructure releases and configuration changes.
• Ensure Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence.
• Maintain knowledge base of known support issues and resolutions.
• Create and maintain application support service catalogue in coordination with other internal application teams.
• Ensure application monitoring mechanisms and performance tuning processes are in place.
• Provide input to the implementation, backup and roll-back plans.
• Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.
• Create monthly performance reports and publish to stakeholders.
• Handle critical customer escalations and manage appropriate stakeholder communications.
• Organize, facilitate and lead technical teams to work to resolve major incidents.
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support.
• Understand departmental and company policies, procedures and business practices.
• Mentor all team members to become more effective in their roles and coach them on their career aspirations.

Performance Areas

• Ensure Root Cause Analysis is performed for all issues as defined by the project.
• Design appropriate metrics for reporting on key performance and quality indicators.
• Responsible for application upgrades; ensuring troubleshooting post upgrades; in general maintenance of the entire system.
• Lead should develop strategies to mitigate issues arising from existing problems.
• Responsible for identifying and developing innovative value adds that benefit the project/customer/organization.
• Ensures that escalation matrix is followed in terms of handling L2 and L3 tickets.

Skill Examples

• Extensive knowledge and experience in managing and triaging Production Support incidents and issues.
• Experience working with distributed teams in different time-zones.
• Strong commitment to quality and engineering excellence.
• Ability to take up new challenges and explore new technology/tools.
• Ability to coordinate among multiple teams and bring out the best in teamwork.
• Ability to handle critical customer escalations and manage under highly stressful situations.
• Strong communication skills.
• Able to work in a high-paced, dynamic and culturally diverse environment.
• High level of commitment, initiative, enthusiasm and vision.
• Excellent presentation and interpersonal skills.
• Prioritize workload; providing timely and accurate resolutions.

Knowledge Examples

• Appropriate software programs/modules.
• Able to give knowledge transitions to the team when required.
• Experience in supporting enterprise customers.
• Provide estimates for candidate Enhancement and Defect work to be included in release.
• Operating Systems and software platforms.
• Integrated development environment (IDE).
• Agile methods.
• Knowledge base of customer domain and sub-domain where problem is solved.