[Hiring] Marine Claims Adjuster @The Hanover Insurance Group

Role Description

An experienced claims handler who is seeking a more diverse claim load would be responsible for the analysis, investigation, evaluation, negotiation and resolution of minimal to moderately complex claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are regional and may involve both personal and commercial customers relative to contractors’ equipment/tools, musical instruments, firearms, HAAM radios, among other varied programs.

• Handle minimal to moderately complex marine inside property and liability claims.
• Primarily handle claims with exposures up to $25,000.
• Handle marine and inland marine claims written under:
  • Residential Builders Risk
  • Ocean Marine
  • Boat Dealers & Owned Boats
  • Fine Art & Valuables
  • Musical Instruments & Dealers
  • Motor Truck Cargo LL & Transportation
  • Warehouse Legal Liability
  • Contractors Equipment & Equipment Dealers
  • Railroad Rolling Stock
• Works within specific limits and authority on assignments of moderate technical complexity.
• Uses discretion and independent judgment in claim handling.
• Identifies possibly suspicious claims.
• Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels and/or experience in a related business market.
• Claims handled will be of minimal to moderate complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.
• Authority levels are in recognition of the proficiency associated with this level.

Qualifications

• Associate degree required; bachelor's degree preferred or combination of education and experience.
• Typically has 2-3 years of relevant experience in claim handling.
• Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Commitment to on-going professional development in the marine or business market-place.
• Able to read and interpret business contracts.
• Demonstrates or is working toward core commercial loss scoping and estimating skills.
• Demonstrates a base understanding of the Marine and Inland Marine classes of business, including the nationwide definition of Inland Marine.
• Cultivates an environment of business ownership.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Makes decisions in an informed, confident and timely manner.
• Maintains constructive working relationships despite differing perspectives.
• Considers the perspectives of others and gives them credibility.
• Strong organizational and time management skills.
• Ability to negotiate skillfully in difficult situations with both internal and external groups.
• Demonstrates strong written and verbal communication skills.
• Understanding of applicable statutes, regulations and case law.
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
• Easily adapts to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration.
• Computer experience (MS Office, Excel, Word, etc).
• Proficient using Claims systems (i.e. CMX, PMS, etc).
• May be required to have and maintain sufficient home-based internet connection.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• PTO.
• Company paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).

Career Development

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.