[Hiring] senior claims adjuster @Starbucks

Role Description

The Senior General Liability Claims Adjuster plays a critical role in protecting the company by investigating, evaluating, negotiating, and resolving complex liability claims. Working in a fast-paced and collaborative environment, this position combines technical claims expertise, sound judgment, and strategic decision-making to reflect the company's values.

• Investigate, evaluate, negotiate, and resolve high-exposure general liability claims involving bodily injury, property damage, and other casualty matters while balancing financial objectives, claimant experience, and reputational considerations.
• Partner with TPA to ensure timely, consistent, and effective claim handling, driving favorable claim outcomes aligned with company standards.
• Assess liability, exposure, litigation risk, and potential business impact to develop resolution strategies in alignment with Company’s goals and values, while balancing financial interests and brand reputation.
• Provide claims expertise and consultation to appropriate departments, identify emerging loss trends and promote consistent claims practices that support organizational objectives and operational excellence.
• Evaluate subrogation potential.
• Maintain comprehensive written and electronic claim file information and ensure compliance with claim handling protocols.
• Serve as a representative of the risk management claims team on inter-departmental working groups.

Qualifications

• General Liability claims adjusting experience with third party administrator, insurance company, or self-insured company: 4 years
• General knowledge of insurance and legal principles: 2 years
• Customer service: 2 years
• General office experience in a fast-paced environment: 2 years

Requirements

• Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively with claimants, attorneys, leadership, and organization stakeholders.
• Strong negotiation and relationship management skills, with the ability to effectively collaborate with peers, legal, and third-party administrators.
• Strong time management and prioritization skills.
• Demonstrated compassion, empathy, and professionalism.

Company Description

Starbucks Corporation is committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected].