[Hiring] Claims Adjuster @Reserv

Role Description

We are seeking highly organized and customer-focused commercial Passenger Transportation Bodily Injury Claims Adjusters to join our team, handling claims for limousine, black car, and chauffeured fleets as well as motorcoaches, charter and tour buses, shuttle buses, and school and transit-style passenger buses. The successful candidate will speak with customers on the phone, educating and helping all parties work through their claim to the best possible outcome.

• Handle an inventory of injury claims.
• Triage critical and multi-claimant losses.
• Deliver best-in-class service to everyone involved, from operators and drivers to passengers, claimants, and their representatives.

The ideal candidate is proactive, curious, forward-thinking, and highly motivated, someone who shows initiative and acts. We work cross-departmentally, so collaboration is a must. You can pivot with the best of them. We're looking for a “get-it-doner.”

Qualifications

• Minimum of 5 years of experience on commercial transportation bodily injury claims, ideally limousine, livery, motorcoach, charter, or other passenger carrier operations, with 7 years of overall claims handling from different lines of business.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Obtain any additional required licenses within 60 days, including state testing.
• Knowledge of state and federal regulations, policy provisions, and standard operating procedures, including familiarity with passenger carrier operations and coverage considerations.
• Experience managing litigated files and working with defense counsel.
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures. Ability to complete accurate and timely coverage analysis.

Requirements

• Provide prompt, courteous, and high-quality service to all involved parties by initiating investigations, responding to inquiries, and resolving claims.
• Gather necessary information from all parties to initiate the claim and explain policy, coverage, and the appropriate course of action.
• Manage an inventory of bodily injury claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the life of the claim.
• Investigate liability and evaluate injuries and damages, including obtaining and reviewing medical records, bills, and other supporting documentation, and managing multi-claimant passenger losses.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Oversee and direct outside investigative service providers and work closely with the client, client counsel, and defense counsel to resolve the claim, including litigated files.
• Recognize recovery opportunities, including contribution and subrogation, and identify claims that require escalation.
• Ensure compliance with state and federal regulations, policy provisions, and standard operating procedures.
• Engage in learning opportunities to build knowledge of commercial passenger carrier claims, court decisions impacting the claims function, current claim guidelines, and policy changes and modifications.
• Provide input for continuous improvement of claim guidelines and processes, best in class.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!