[Hiring] Manager (Patient Access Services) @Vanderbilt University Medical Center

Role Description

Coordinate, monitor, and evaluate the operation of a unit of the University or Medical Center. The Patient Access Services Department is in need of a Manager to join the team!

Shift: Monday - Friday / 7:00AM - 5:00PM Central Time

• Develop work goals for the unit/area consistent with institutional and departmental goals and policy.
• Plan to achieve goals or establish priorities.
• Initiate changes or develop new policies, procedures and/or methods.
• Help unit to understand, share, and support the vision.
• Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions.
• Monitor and coordinate programs and actions.
• Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures.
• Coordinate the activities of one or more functions to effect unity of operation.
• Adjust work schedules or project priorities to meet emergencies or changing conditions.
• Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem.
• Participate in periodic management meetings to keep top management informed of problems and concerns.
• Define and achieve financial targets for the unit/area, consistent with the departmental financial plan.
• Plan and communicate budget calendar and process.
• Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff.
• Supply precise information by center and account line regarding anticipated expenses for budget preparation.
• Frequently prepare ad hoc financial and budget reports.
• Prepare for and attend monthly financial statement meetings along with director/administrator.
• Closely monitor revenues and expenditures for all salary expenditures in all centers for the entire unit/area/department.
• Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator.
• Exercise judgment and prepare supporting or correcting documentation as deemed appropriate.
• Exceed defined service standards for the unit/area.
• Ensure that the service standards established for the unit/area are met or exceeded.
• Monitor performance against service standards.
• Use patient/customer satisfaction data to improve systems, processes, and outcomes.
• Ensure a safe, satisfying and enriching environment for employees and provide a qualified, competent staff.
• Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff.
• Define the qualifications and performance expectations for all staff positions through the Performance Development system.
• Ensure that staff qualifications are consistent with job responsibilities.
• Create an environment that encourages and supports self-development and learning for all staff.
• Monitor quality assurance standards, programs and procedures within the unit/area.
• Ensure that defined quality standards are met within area of responsibility.

Qualifications

• 3 years of relevant work experience.
• Bachelor's degree.

Requirements

• Certifications: Not specified.
• Work Experience: Relevant Work Experience.

Benefits

• Health, Dental, and Vision Insurance.
• 403b Retirement Plan with Company Match.
• Generous Paid Time Off.
• Tuition Assistance.
• Career Growth Ladder Opportunities.

Company Description

Vanderbilt Health is the region’s largest comprehensive academic health system, with eight hospitals and over 180 clinics. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.