[Hiring] Capacity Management Manager @Geisinger

Role Description

The Capacity Management Manager provides strategic leadership and operational oversight for a team of Project Managers and Design Architects responsible for enterprise-wide access and capacity optimization initiatives. This role leads end-to-end process redesign efforts that improve patient access, streamline workflows, and support organizational growth across ambulatory and specialty service lines. The manager serves as a subject matter expert in Epic, with advanced experience in design, build, and optimization of Cadence, Ambulatory, Cheers, and Decision Tree applications. Responsible for managing multiple large-scale, cross-functional projects simultaneously, this leader partners closely with operational stakeholders to translate business objectives into scalable, standardized solutions that enhance efficiency, provider productivity, and patient experience.

• Lead and mentor a high-performing team.
• Establish project priorities.
• Ensure successful delivery of complex initiatives.
• Drive continuous process improvement.
• Chair the Access Design Review Group, providing governance and oversight.
• Ensure adherence to standardized workflows, documentation practices, and enterprise design principles.

Success in this position requires exceptional leadership, strong analytical and organizational skills, attention to detail, and a process-oriented mindset focused on sustainable operational excellence.

Qualifications

• High School Diploma or Equivalent (GED) - Required
• Minimum of 2 years Managerial/Supervisory experience - Required
• Minimum of 7 years Relevant experience - Required

Requirements

• Builds Relationships
• Critical Thinking
• Manages Projects and Functions
• Mentoring Skills
• Organizing

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental.
• Encouragement of an atmosphere of collaboration, cooperation, and collegiality.

Company Description

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.