[Hiring] Patient Access Resource Management Analyst @UBC

Role Description

The Resource Management Analyst collaborates with the Resource Management Team and Site Management to provide tactical plans for executing resource deployment strategies, a balanced and level loaded workflow, and output expectations based upon demand and capacity analysis on a daily, weekly, and monthly basis. Performs retrospective metrics analysis for continuous improvement opportunities. Monitors the day-to-day workflow and, in collaboration with RMG partners, makes future recommendations to ensure cost and service level goal attainment. Solves complex problems; takes a new perspective using existing solutions.

• Creates and distributes daily, weekly, and monthly resource, workflow, and output schedules to site management, RMG partners, and the master scheduler.
• Identifies real-time schedule variances and collaborates with RMG partners to adjust schedule accordingly to ensure cost and service level goal attainment.
• Provides retrospective analysis of schedule performance and continuously improves the process.
• Collaborates with RMG partners to schedule hours to accommodate short-range resource plan and close any gaps using OT/VTO.
• Monitors daily schedule performance and adjusts resources accordingly to ensure cost and service level goal attainment.
• Additional duties as assigned.
• Ability to travel as needed.
• Actively participates in in-person and virtual meetings/events (internal and external).

Qualifications

• Bachelor’s degree or equivalent experience.
• 2 – 5 years of relevant experience.
• Proficient in Excel and Excel formulation, Microsoft Office suite.
• Strong analytical and technical skills.
• Previous production coordination desirable (Manufacturing, Operations, etc.).
• Excellent communication skills and the ability to influence without authority.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision.
• Ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

Benefits

• Remote opportunities.
• Competitive salaries.
• Growth opportunities for promotion.
• 401K with company match.
• Tuition reimbursement.
• Flexible work environment.
• 20 Days PTO (Paid Time Off).
• Paid Holidays.
• Employee assistance programs.
• Medical, Dental, and vision coverage.
• HSA/FSA.
• Telemedicine (Virtual doctor appointments).
• Wellness program.
• Adoption assistance.
• Short term disability.
• Long term disability.
• Life insurance.
• Discount programs.

Company Description

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.