[Hiring] Manager, Contract and Billing @Samsara

Role Description

Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Today, billing errors, concession requests, and cancellation or return exceptions land with CSMs, CS managers, and several partner teams, each holding part of the picture. No one owns the whole timeline. We are creating a dedicated Contract and Billing Resolution team to close that gap for Mid-Market and Commercial accounts.

As the Manager, Contract and Billing, you will lead this new team of 3 to 4 Contract and Billing Resolution Specialists. You will inherit work that CSMs and their managers have handled as best they can, and turn it into a function that is repeatable, measurable, and scalable:

• The playbook
• The intake and routing
• The system of record
• The root-cause reporting
• The hiring and coaching of the people who do the work

This role sits between the sales process and the finance process. You and your team will figure out where it broke, regardless of which team caused it, and work across both sides to fix it. You will partner closely with:

• Customer Success Managers
• Sales
• Billing Support
• Order-to-Cash
• Sales Ops
• Deal Desk
• Finance
• Legal

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Qualifications

• You want to impact the industries that run our world.
• You want to build something from the ground up.
• You thrive when solving problems.
• You are an investigator.
• You are a people leader.
• You are a natural relationship builder.
• You want to be with the best.

Requirements

• 7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role.
• 2+ years of experience managing people, ideally in a sales operations or finance capacity.
• Experience building a team or function from scratch, or leading a major reorganization of an existing team.
• Deep working knowledge of either the quote-to-contract side or the billing side.
• Experience setting up or significantly improving a case management, ticketing, or request-routing system.
• Strong investigative skills.
• Sound financial judgment about credits, concessions, reprocessing, and refunds.
• A record of driving results across teams without authority over them.
• Customer-facing communication that stays honest and composed in hard conversations.

Benefits

• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity.