[Hiring] Manager, Complex Claims @Selective Insurance Company of America

Role Description

Selective Insurance is seeking a Manager, Complex Claims to work preferably in one of the following offices: Indianapolis, IN, Short Hills, NJ, Charlotte, NC, or Scottsdale, AZ. We will consider remote for the right situation. Proactively manages a complex claims unit in accordance with Company claim policies, practices, and procedures within delegated authority. Candidate is responsible for the management of the Complex Claims Specialist; driving optimum claims outcomes, supporting operational goals and objectives while delivering superior customer service to our policyholders and agents, all in support of our commitments to our stakeholders. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Plans, controls, and coordinates claims activity and workflow within claims unit/department to maintain the highest professional customer service and technical standards.
• Ensures the timely settlement of claims and maintains acceptable closing ratios for the department.
• Prepares operating budget for unit/department and monitors and controls expenses.
• Recommends claims procedural changes and implements these changes in accordance with company guidelines.
• Keeps current on all changes affecting work production.
• Maintains override capability, authorizes settlements up to designated authority limits, and submits recommendations for claims in excess of authority level.
• Oversees combined loss ratio and productivity numbers to ensure compliance with company standards.
• Oversees and controls allocated claims expenses.
• Provides performance management activities for personnel measured against business objectives and claims activity.
• Plans, reviews, and conducts claims reviews and settlement conferences. Mediates complaints and disputes regarding claim resolution.
• Must be able to drive an automobile to travel within territory (car travel represents approximately 0-10% of employee’s time and requires a valid driver’s license).

Qualifications

• Ability to lead a team of complex claims specialists who are technically experienced in severity claims.
• Excellent people and management skills.
• Ability to analyze reports and trend analysis to identify issues.
• Extensive litigation management experience, including defenses around negligent entrustment, causation defenses, and course-and-scope defenses.
• Broad knowledge of state negligence law, including modified comparative negligence, pure comparative negligence, joint-and-several negligence, workers comp immunity, punitive damage laws, etc.
• Extensive jury trial experience, including country-wide civil court venue experience and appellate court experience.
• Experience in complex coverage analysis and significant large loss evaluations.
• Superior communication, strategic thinking, and problem-solving skills.
• Excellent presentation skills.
• Moderate proficiency with standard business-related software (including Microsoft Outlook, Excel, and PowerPoint).
• Sufficient keyboarding proficiency to enter data accurately and efficiently.
• Must have a valid state-issued driver’s license in good standing and be able to drive an automobile.

Requirements

• College degree required.
• 10+ years claims experience.
• 5+ years of claims supervisory experience preferred.

Benefits

• Competitive base salary.
• Incentive plan eligibility at all levels.
• Comprehensive health care plans.
• Retirement savings plan with company match.
• Discounted Employee Stock Purchase Program.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off.