[Hiring] Claims Manager @Crum & Forster

Role Description

Our Surplus & Specialty Lines (S&S) Division develops customized coverage solutions for complex exposures, difficult-to-insure risks and niche segments of the market. S&S has over 850 employees (including more than 250 based in India), 10+ locations in the United States and 2 locations in India. Our product reach includes Sharing Economy, Environmental, Energy, Transportation, Construction, Excess & Umbrella, Primary Special Risk, Security, and other industry segments. S&S is the second largest division within C&F at over $1.5 billion in annual gross written premium.

• Manage a staff of adjusters handling Bodily Injury (BI) Transportation Claims.
• Ensure appropriate and timely coverage analysis, exposure recognition, reserve analysis and resolution of claims.
• Frequent contact with all levels of staff within the claim department, brokers, retail agents, insureds, vendors, and other internal customers.

What you will do for C&F:

• Receives claims assignments. Sets up new losses. Verifies and determines applicability of coverage.
• Determines the method and extent of investigation for each claim as required by company Best Practices.
• Reviews and manages outstanding files for adequacy and timeliness of investigation, evaluation and reserve.
• Evaluates and adjusts claims within the adjuster’s authority level.
• Reports directly on technical matters to management.
• Evaluates and manages litigated claims, determines future course of handling and proper method of disposition.
• Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
• Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition.
• Responsible for technical management of unit handling BI claims, including coaching, training, performance management and hiring/termination recommendations.
• Provides strategic direction for the appropriate analysis of claims ensuring they are resolved in an equitable and timely manner.
• Monitors staff and unit performance, reviews open and closed claims to ensure proper preparation for adjudication and resolution.
• Acts as a subject matter expert resource regarding coverage, analysis of exposure, timely and accurate reserving, and settlement value and resolution strategy.
• Reviews and manages litigation costs within established guidelines.
• Manages panel counsel to ensure effective and appropriate litigation management.
• Ensures early recognition of exposures and setting of appropriate claim reserves.
• Monitors changes in the legal environment; distributes pertinent changes in insurance law, tort law, or litigation practices.
• Builds and maintains effective working relationships with management and staff in other departments.
• Responsible for adhering to and ensuring that staff adheres to the organization's expectation to maintain a positive work atmosphere.
• Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred.

Qualifications

• College graduate, Juris Doctorate a plus.
• 8+ years of Commercial Auto Liability Bodily Injury experience; Trucking, Rental and/or Rideshare preferred.
• 5+ years of managing a Commercial Auto Liability Bodily Injury Team.
• Commercial General Liability experience is a plus.
• Must demonstrate outstanding people skills, communication skills (both oral and written).
• Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
• Travel occasionally required.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision.
• Tuition reimbursement, industry-related certifications and professional training.
• A dynamic, ambitious, fun and exciting work environment.
• Encouragement of social and community responsibility through matching donation program and volunteer opportunities.
• Commitment to inclusivity and diversity.