[Hiring] Logistics Associate @Facelove

Role Description

We are looking for a dedicated and detail-oriented Logistics Associate to support our growing e-commerce operations. The ideal candidate has experience in e-commerce customer support, strong communication skills, and is comfortable handling shipping address issues using online tools and platforms.

• Review orders flagged with shipping address issues
• Contact customers primarily via email to verify or correct shipping addresses
• Follow up with customers to obtain missing or updated address information
• Update shipping addresses in Shopify when necessary
• Ensure flagged orders are resolved promptly
• Manage assigned tickets using Zendesk or similar tools
• Coordinate with the team through Slack and other communication platforms
• Assist with other order-related concerns when necessary

Qualifications

• Excellent written communication skills (required)
• Proven experience answering customer emails (required)
• Hands-on experience with Zendesk or similar email support tools (required)
• Experience using Shopify (required)
• Background in e-commerce customer support (required)
• Strong attention to detail, especially when handling shipping information
• Familiarity with Slack or similar communication platforms
• Highly organized, responsive, and detail-oriented
• Able to work independently and manage time effectively
• Must be available consistently, 7 days a week (flexible scheduling may apply)

Benefits

• Competitive salary
• On-time and reliable payments
• Opportunity to work with a fast-growing global e-commerce brand

Company Description

Facelove is a fast-growing e-commerce beauty brand serving thousands of customers worldwide every day. Our mission is to help people preserve and enhance their natural beauty through innovative products and meaningful brand experiences.