[Hiring] Locker Technical Specialist @KeyNest

Role Description

KeyNest is looking for a Locker Technical Specialist to support our private locker network across Spain. This is a technical, internally-facing role:

• Keep locker hardware and software running smoothly.
• Coordinate the on-site technicians in each city whenever an issue needs a hands-on fix.
• Act as the technical bridge between customer service and our tech team.
• Be the go-to technical support for our customer service team.

This is a fully remote role, so location is flexible. Over time, you'll become the go-to locker expert for the Spanish market, and depending on the need, English-speaking markets.

Qualifications

• Fluent/native-level Spanish and excellent English.
• Strong technical background - technical support, IT helpdesk, hardware troubleshooting or field service experience.
• Solid problem-solving instincts: able to diagnose hardware, connectivity and software issues methodically.
• Confident coordinating external technicians and vendors.
• Organised - able to juggle multiple open issues and technicians across different cities.
• Strong support mindset: patient, responsive, able to explain technical issues simply to non-technical colleagues.
• Self-starter, comfortable working remotely.

Requirements

• Fully remote - you can be based anywhere, as long as you work CET business hours (11AM CET to 8PM CET) and with good working conditions (wifi, electricity backups when needed).

Benefits

• A unique opportunity to play a key role in a rapidly growing, well-funded global startup.
• Join a young, international, and ambitious team.
• Strong support from our global offices and internal teams.

Company Description

Founded in London, KeyNest is a fast-growing network of shops where Airbnb hosts and Property Managers can securely store their keys so that their guests / new tenants / cleaners / contractors can pick them up whenever is convenient for them. We are a global partner of Airbnb and have checked-in more than 1,500,000 guests.