[Hiring] Licensing Manager @Finni Health

Role Description

As a Licensing Manager (Individual Contributor), you will play a critical role in managing and optimizing all licensing processes for Board Certified Behavior Analysts (BCBAs) and Registered Behavior Technicians (RBTs) within our network. Your primary responsibilities will include:

• Licensing Operations: Drive the end-to-end licensing processes for BCBAs and RBTs, ensuring timely, accurate, and compliant submissions, renewals, and updates across multiple states and jurisdictions.
• Regulatory Monitoring: Keep current with all licensing regulations, requirements, and changes for behavioral health professionals, updating internal procedures and ensuring compliance with state boards and regulatory bodies.
• Team Oversight: Oversee an offshore team responsible for licensing application preparation, submissions, and follow-up, ensuring productivity, accuracy, and accountability in all activities.
• Provider Support: Triage and respond to licensing status inquiries, guidance requests, and general questions from BCBAs, RBTs, and their support staff, providing timely and clear information.
• Compliance & Quality Assurance: Ensure adherence to all applicable laws, regulations, and ethical standards, maintaining comprehensive documentation and high-quality service standards across all licensing activities.
• Process Improvement: Lead workflow optimization and process improvement initiatives within licensing operations, identifying and resolving inefficiencies to reduce turnaround times and improve provider satisfaction.
• Cross-Functional Collaboration: Partner with product, provider success, compliance, HR, finance, and other teams to align licensing activities with overall business objectives and ensure a seamless provider experience.
• Additional Responsibilities: Adapt to evolving responsibilities and projects as Finni Health grows and the licensing landscape changes.

Qualifications

• 5+ years of experience in licensing, credentialing, or compliance roles for healthcare professionals, preferably in behavioral or mental health, telehealth, or a healthcare technology environment.
• Strong understanding of state licensing requirements and multi-jurisdictional licensing for BCBAs and RBTs strongly preferred.
• Deep knowledge of core licensing processes, common blockers, and best practices for remediation.
• Ability to handle application submissions, renewals, and updates at scale.
• Ability to analyze complex licensing data, identify process bottlenecks, and implement effective, data-driven solutions.
• Demonstrated expertise in identifying operational inefficiencies and driving process improvements in licensing workflows.
• Excellent written and verbal communication skills.
• Proven ability to work effectively with internal teams, external partners, and regulatory agencies.
• Exceptional organizational and time management skills, able to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in Google Suite, Slack, CRM/support software, and licensing/credentialing management tools.
• Experience with EHR or RCM platforms is a plus.
• Passion for Finni’s mission to democratize autism care and empower providers through robust operational support.
• Comfortable working in a dynamic, fast-growing startup environment, embracing change, and navigating ambiguity with a proactive mindset.

Requirements

• Proactive, detail-oriented, and collaborative individual contributor.
• Strong background in managing licensing for behavioral health or healthcare professionals.
• Dedicated to operational excellence and compliance.

Benefits

• Opportunity to make a significant impact at a rapidly growing healthcare startup.