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Lead Zuora Administrator @BigCommerce

[Hiring] Lead Zuora Administrator @BigCommerce

Mar 25, 2025 - BigCommerce is hiring a remote Lead Zuora Administrator. 💸 Salary: $108,000 - $183,000 usd. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves being the primary architectural lead on the Zuora billing and revenue systems.

  • Manage all aspects of the Zuora system as well as integrations with other systems required by the billing process (e.g., Salesforce)
  • Create and manage the product catalog, revenue recognition rules, journal runs, and EOM reports
  • Manage Zuora development deployments from development environments to production
  • Complete bulk imports and exports of data
  • Maintain strong business relationships with stakeholders from accounting, financial operations, and billing
  • Work collaboratively with Business Applications teammates to implement best practices from across our application ecosystem
  • Develop and maintain strong security practices, access controls, and SOX compliance
  • Responsible for SOX compliance for Zuora, including the implementation and monitoring of internal controls, documentation of processes, periodic audits to ensure compliance with regulatory requirements, and providing necessary support during external audit reviews
  • Create and refine reports, dashboards, and processes to continuously monitor data quality and integrity
  • Participate in the integration testing and data validation process of Zuora with other enterprise systems, such as Salesforce
  • Keep abreast of new Zuora features and functionality, providing recommendations for process improvements
  • Proactively identify system enhancements and innovative solutions to optimize processes

Qualifications

  • Minimum Bachelor’s degree required
  • A trusted business partner who is sought out for your technical prowess
  • A track record of success operating independently at high levels of performance
  • 3 - 5 years of experience with Zuora recurring billing software, including implementation and operational expertise
  • Experience with prevention and management of fraud, including chargebacks
  • Knowledge of best practices around billing support processes or other equivalent sophisticated billing systems across a larger organization, including billing process optimization, automation of manual processes, and adherence to best practices
  • Ability to troubleshoot and respond quickly and efficiently to billing system issues of varying complexity
  • Strong technical aptitude and ability to research and solve complex issues independently
  • Data-driven mindset with the ability to use Excel to analyze data (e.g., billing anomalies, custom reporting). Strong Excel knowledge is required
  • Proven ability to multi-task various duties and assignments while maintaining quality work
  • Proficiency in Microsoft Office, Google for Work applications, and SQL
  • Superior communication skills, including the ability to communicate and discuss complex billing or system issues with non-technical staff
  • Strong interpersonal communication and customer service skills, working with billing system users and stakeholders
  • Ability to establish rapport with others and work well as part of a dynamic team
  • Zuora Administrator certification is preferred but candidates without certification will still be considered
  • University-level accounting courses and knowledge of generally accepted accounting principles (GAAP) in support of business administration processes are preferred

Benefits

  • Be part of a collaborative and innovative team shaping the future of business technology
  • Work in a dynamic and supportive environment recognized as a "Best Place to Work."
  • Enjoy competitive benefits and growth opportunities within the organization

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Lead Zuora Administrator @BigCommerce
All others
Salary 💸 $108,000 - $183,000 usd
Remote Location
USA
Job Type unspecified
Posted Mar 25, 2025
Apply for this position Unlock 54,722 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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