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Health Information Management Associate
@Talkspace
[Hiring] Health Information Management Associate @Talkspace
Apr 02, 2025 - Talkspace is hiring a remote Health Information Management Associate. 💸 Salary: $50,000 - $60,000. 📍Location: USA.
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Role Description
We are looking for an experienced Health Information Management (HIM) Associate to join our Risk & Privacy team. The Health Information Management Associate is responsible for handling internal and external requests for medical records in compliance with HIPAA regulations.
- Log and track all work in a database tracking system
- Communicate any issues with the management team
- Ensure exceptional customer service is provided to all requesters
- Retrieve documentation from third-party portals and communicate with vendors as necessary
- Organize and prioritize time to provide full medical record availability to customers
- Maintain knowledge of and adhere to all HIPAA, confidentiality and compliance regulations
- Actively participate in process improvement and departmental meetings
- Provide suggestions for improvement to the Manager/Supervisor
- Complete logs and departmental documentation
Qualifications
- General Equivalency Diploma (GED) or High School Diploma required
- Associate or advanced degree in appropriate field preferred
- Minimum of 1-2 years working in the Healthcare industry required, preferably within a support role centered around use of Zendesk CRM
- Registered Health Information Technician (RHIT), or Registered Health Information Administrator (RHIA), a strong plus
- Experience in the tele-health, tele-therapy, medical insurance industries is a plus
- Experience in a clinical or Health Information Management Department of a large health care facility, preferred
- Experience in working with valid authorization forms with patients, legal authorized representatives, attorneys, and court systems, a plus
- Knowledge of and ability to comply with PHI and HIPAA guidelines when working with sensitive material, required
- Ability to multi-task in various systems + programs
- Excellent written and verbal communication skills
- Strong critical thinking and investigatory skills
- Ability to work independently and maintain consistent communication with Supervisor
Requirements
- Process intake for all requests for medical records (internal and external)
- Retrieve documentation from third party portals (fax, hard mail)
- Review all authorization requests forms and required documentation
- Log and track all record requests within Zendesk
- Responsible for the creation and management of all HIM standard operating procedure documentation within our internal knowledge base (Confluence)
- Handle external communication for all incoming requests for records
- Provide assistance and direction to all requesters
- Assist requesters with checking the status of requests for medical records
- Keep up with business updates to ensure accurate assistance to clients
- Ability to meet productivity and quality benchmarks set by leadership
- Attend all department meetings, coaching sessions, 1:1s, etc.
- Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed
- Perform other related duties as assigned
Benefits
- Comprehensive Medical, Dental and Vision plans coverage since day one
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$50,000 - $60,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
