[Hiring] Enterprise Account Coordinator @CharterUP
Apr 02, 2025 - CharterUP is hiring a remote Enterprise Account Coordinator. đź’¸ Salary: $72,500 usd. đź“ŤLocation: USA.
Role Description
We’re searching for an Enterprise Account Coordinator (French-speaking) to join our Enterprise Operations team. In this role, you’ll be the driving force behind ensuring new enterprise contracts—recurring shuttles, large-scale events, and more—kick off smoothly and stay on track. You’ll manage client relationships, handle urgent requests, and oversee everything from on-site visits to vehicle tracking integrations. Beyond client success, you’ll also build and maintain a network of strategic operators across North America, helping us deliver exceptional service at scale.
This is a fast-paced, high-visibility position. If you’re someone who thrives under pressure, loves staying organized, and is ready to travel and jump into action when needed, we’d love to meet you!
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Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including:
- Ensuring all reservations and referrals are accurately entered into CR
- Integrating vehicle tracking on long-term shuttle services
- Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services
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Manage client accounts on an ongoing basis to provide the highest level of client support for our most valuable clients including:
- Changes to scopes in service
- Insurance documentation
- Contract execution
- Billing and payments (send invoices and collect money)
- Technology and technical support (resync ELD trackers, work with Product to add new stops)
- Operator management (talking to owners & drivers)
- Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio
Qualifications
- Open to travel, based in a location that is conducive to easy travel
- Availability after-hours and on weekends to address urgent requests
- 1-2 years experience handling urgent requests, issues, and/or changes to service
- At least 1-2 years experience in a high-stress customer-facing environment
- Reliability, consistency, and demonstrated relentless work ethic
- Willing to be available for emergency situations outside of typical working schedule
- Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
- Superb organizational skills
- Fluency in French, preferred
Company Description
CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide.
- Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
- Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
- Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
- Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$72,500 usd
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Apr 02, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
