[Hiring] Lead Digital Transformation Analyst @Eaton Corporation

Role Description

Eaton’s Critical Power Solutions (CPS) Services team is seeking a Lead Digital Transformation Analyst to join the team. This position will be based remotely within the US, with a preference for Eastern/Central time zones. Minimal travel is expected (~10%). The expected annual salary range for this role is $97,000 - $143,000 a year.

The Lead Digital Transformation Analyst will be part of the Critical Power Solutions Operational Excellence team contributing to the continuous improvement of our digital capabilities and processes. Leveraging knowledge and skills across multiple digital support tools to drive transformation initiatives within the CPS business.

• Serve as a strategic partner with business subject matter experts to document critical business processes.
• Monitor digital enhancement platform (such as PowerApps, Salesforce, SAP, etc.) requests and work with business leads to determine priority.
• Collaborate with IT to define functional business process needs for digital platform applications.
• Collaborate with global partners to drive standardization across digital enterprise platforms.
• Assist with troubleshooting user issues across digital platforms in a timely manner.
• Formulate techniques for quality data collection to ensure accuracy and legitimacy of data within digital ecosystem.
• Analyze data for possible inconsistencies and remediate issues to drive business process change (Account Management, Asset Management etc.).
• Develop and implement policies and procedures for effective data handling and management.
• Identify and assess current and future training needs based on digitally delivered functionality.
• Manage training and work instruction repository for both operations and field services: including document creation and update of documentation in correspondence with ongoing platform changes.
• Serve as a liaison to the IT Learning Management team to communicate business specific training documentation.
• Support AI initiatives by identifying use cases, partnering with business and IT stakeholders, and helping implement responsible AI-enabled solutions that improve operational efficiency, decision-making, and user experience.
• Lead change management communication with business team leaders.
• Represent CPS Field Service as a subject matter expert for projects with external business partners.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 4 years of professional experience.
• Minimum of 2 years of process ownership/optimization in the Salesforce application.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position.
• No relocation benefit is being offered for this position.

Preferred Qualifications

• Experience with Jira, SAP, PowerApp, Visio, Miro, and advanced Microsoft skills.
• Experience working with field service or similar industry.
• Salesforce Service application experience a plus.

Skills

• Proven track record of process improvement.
• Strong ethics, values, and the ability to influence and impact others’ decision making.
• Strong customer focus and interpersonal skills.
• Effective communication skills.
• Ability to work with cross-functional teams.
• Project management experience.

Application Process

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The application window for this position is anticipated to close on 10/9/26.

Equal Employment Opportunity

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Second Chance Employment

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other local laws.

Disability Accommodation

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

Benefits

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

Click here for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.