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L2 Technician @Manila Recruitment

[Hiring] L2 Technician @Manila Recruitment

Mar 20, 2025 - Manila Recruitment is hiring a remote L2 Technician. đź’¸ Salary: unspecified. đź“ŤLocation: Philippines.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As an L2 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

  • Resolve complex issues related to Microsoft systems and applications.
  • Handle escalations from L1 supports, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
  • Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers.
  • Resolve Issues: Troubleshoot and fix complex problems.
  • Administer: Apply updates, manage backups, and ensure security.
  • Support Projects: Assist with migrations and document changes.
  • Azure Support: Manage Azure services and use PowerShell.
  • Ensure Security: Maintain compliance and conduct audits.
  • Collaborate: Work with teams and train junior staff.
  • Improve: Enhance processes and stay current with technology.
  • Communicate: Update and address client feedback.

Qualifications

  • Bachelor of Computer Science, Information Technology graduates or comparable experience
  • At least 3-5 years of minimum experience in a similar role
  • Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
  • Excellent troubleshooting skills
  • Ability to provide technical support and resolve requests in a timely and efficient manner
  • Excellent communication skills to successfully collaborate with foreign counterparts
  • Able to work under pressure
  • Able to multitask
  • Good organizational skills

Requirements

  • MSP experience is highly desirable
  • Relevant certifications

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đź“Ť Be aware of the location restriction for this remote position: Philippines
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Back to Remote jobs  >   All others
L2 Technician @Manila Recruitment
All others
Salary đź’¸ unspecified
Remote Location
Philippines
Job Type full-time
Posted Mar 20, 2025
Apply for this position Unlock 53,703 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Philippines
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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