[Hiring] Jira-Confluence Application Support Administrator @The Adaptavist Group

Role Description

The Application Administrator (German speaker) position will work with customers to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, this position will assist their businesses acting as a remote administrator on a day-to-day basis.

This position will be working with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will be directly helping customers to automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

What you'll be doing

• Support our clients with their Atlassian applications and Adaptavist tools, processes, and best practices
• Onboard and become familiar with customer application servers
• Monitor and respond to customer requests on the Adaptavist service desk
• Answer customer questions about how to best use the Atlassian applications in their business
• Create projects, configure permissions and workflows and other solutions at the request of the customer
• Work on multiple administrative activities according to agreed-upon customer priorities
• Communicate with the customer and other team members to understand and deliver configuration solutions
• Solve issues and provide best practice recommendations to the customer
• Record your work and time
• Follow security protocols that the customer may establish

Qualifications

• German fluent is a must
• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Ability to demonstrable experience in consulting and user support
• Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
• Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
• Excellent written and verbal communications skills
• An ability to think innovatively and creatively
• Personable, helpful and professional attitude

Requirements

• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
• Knowledge of the build process/Software Delivery Life Cycle – Continuous Integration and Delivery
• Experience in using GitLab or Sonatype software
• Any knowledge of Linux or databases

Benefits

• Generous holiday (PTO) allowance
• Flexible working hours
• MacBooks provided to all employees
• Support for fully remote workers to set up home offices
• Exceptional Time Away Policy including 26 weeks of fully paid leave for birthing parents and 13 weeks for non-birthing parents
• Extended leave for adoption, IVF, surrogacy, and women's health needs
• Remote-first way of working