[Hiring] Director, IT Single Billing Office @Sentara Health

Role Description

The Director, Information Technology – Single Billing Office (SBO) provides strategic and operational leadership for the Epic revenue cycle application portfolio supporting Single Billing Office (SBO), Hospital Billing (HB), Professional Billing (PB), Claims Management and related revenue cycle technologies. This role serves as the primary technology leader for enterprise billing transformation initiatives and partners closely with Revenue Cycle Operations, Finance, Digital Services, and Executive Leadership to drive optimization, innovation, automation, and financial performance improvements across the organization.

The Director is responsible for technology strategy, governance, portfolio management, operational excellence, vendor management, and leadership of team leads, analysts, architects, and project resources supporting the enterprise billing platform. This role ensures technology investments align with organizational priorities and deliver measurable operational, financial, and patient experience outcomes.

Key Responsibilities

• Strategic Leadership
  • Lead the technology strategy and roadmap for Sentara's Single Billing Office platform.
  • Align IT initiatives with Revenue Cycle Reimagined objectives and organizational priorities.
  • Drive realization of anticipated financial and operational benefits.
• Governance & Portfolio Management
  • Establish enterprise governance for revenue cycle technology decisions.
  • Prioritize investments, enhancements, and operational initiatives.
  • Manage executive communication, risk management, and strategic planning.
• Revenue Cycle Transformation
  • Lead implementation and optimization efforts supporting integrated HB and PB workflows.
  • Advance automation, AI, and digital self-service capabilities.
  • Identify opportunities to improve financial outcomes, operational efficiency, and scalability.
• Operational Accountability
  • Provide leadership and oversight for managers, analysts, and support teams.
  • Ensure platform stability, performance, and service excellence.
  • Drive standardization of build practices and enterprise design decisions.
• Stakeholder Engagement
  • Serve as an IT partner for Revenue Cycle Operations, Finance, and Executive Leadership.
  • Facilitate cross-functional collaboration and decision-making.
  • Build alignment across operational and technology stakeholders.

Leadership Competencies

• Strategic Thinking
• Executive Presence
• Business Acumen
• Change Leadership
• Financial Management
• Cross-Functional Collaboration
• Decision Making
• Team Development
• Innovation & Continuous Improvement
• Customer and Patient Focus
• Accountability & Results Orientation

Requirements

• Epic Hospital Billing Certification
• Epic Professional Billing Certification
• Epic Single Billing Office (SBO) experience
• PMP, ITIL, Lean, Six Sigma, or other leadership certifications preferred

Success Metrics

• Financial Performance
  • Achievement of Revenue Cycle Reimagined benefit targets.
  • Increased revenue capture and reduced revenue leakage.
  • Improved billing efficiency and throughput.
• Operational Performance
  • Improved platform reliability and performance.
  • Faster delivery of strategic initiatives and enhancements.
  • Reduction in system-related operational disruptions.
• Strategic Outcomes
  • Increased adoption of automation and AI-enabled workflows.
  • Improved enterprise governance and prioritization.
  • Faster decision-making and enhanced executive visibility.
• Patient Experience
  • Improved patient financial communications.
  • Simplified billing and payment experiences.
  • Enhanced consumer satisfaction and engagement.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company Description

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.