[Hiring] Jira Administrator @Apptad, Inc.

Role Description

We are looking for an experienced Jira Administrator / Atlassian Administrator to manage, configure, and support the Atlassian suite of tools across the organization. The ideal candidate will have strong hands-on expertise in Jira and the broader Atlassian ecosystem including Confluence, Jira Service Management, Bitbucket, and automation/integration capabilities. This role will be responsible for administering Jira projects, workflows, permissions, dashboards, automations, and integrations while ensuring platform stability, governance, and user support.

Key Responsibilities

• Administer and maintain Jira Cloud/Data Center environments
• Configure and manage workflows, issue types, screens, schemes, custom fields, and permissions
• Create and maintain Agile boards, dashboards, reports, and filters
• Support and administer Confluence spaces and permissions
• Implement and maintain Jira Automation rules
• Manage Jira Service Management (JSM) projects, queues, SLAs, and request types
• Handle user/group management, access control, and security configurations
• Integrate Jira with third-party tools such as Slack, GitHub, Azure DevOps, CI/CD tools, and SSO platforms
• Perform platform upgrades, migrations, and plugin management
• Troubleshoot system issues and provide end-user support/training
• Collaborate with development, DevOps, PMO, and business teams to optimize workflows and processes
• Maintain system documentation, standards, and governance policies
• Monitor system performance and ensure platform reliability

Qualifications

• 4+ years of experience as a Jira Administrator or Atlassian Administrator
• Strong hands-on experience with Jira Administration (Cloud and/or Data Center)
• Expertise in workflows, schemes, screens, permissions, and custom configurations
• Experience with Confluence and Jira Service Management
• Knowledge of Atlassian marketplace apps/plugins
• Experience with Jira Automation and reporting
• Understanding of Agile/Scrum/Kanban methodologies
• Experience with integrations using REST APIs or middleware tools
• Strong troubleshooting and communication skills

Preferred Skills

• Experience with ScriptRunner or Groovy scripting
• Atlassian Cloud migration experience
• SSO/SAML/LDAP integration experience
• DevOps tool integration experience
• ITSM process knowledge
• Atlassian certifications preferred

Tools & Technologies

• Jira
• Confluence
• Jira Service Management
• Bitbucket
• Bamboo
• ScriptRunner
• REST APIs
• Slack
• GitHub
• Azure DevOps

Nice to Have

• Experience supporting enterprise-scale Jira environments
• Knowledge of governance and compliance best practices
• Experience working in global support environments
• Basic scripting/programming knowledge

Education

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.

Certifications (Preferred)

• ACP-100 Jira Administration
• ACP-620 Managing Jira Projects
• Atlassian Certified Professional certifications from Atlassian