[Hiring] IPBI SME Manager @Questel

Role Description

As an SME Manager, you are responsible for developing and maintaining a high level of product expertise in order to support sales teams, assist customers, drive adoption of new features, and represent the voice of users to Product teams. This role combines leadership of an international team with strong hands-on involvement in presales activities, training, product development, and strategic initiatives.

Your main responsibilities:

• Product Expertise
  • Maintain expert-level knowledge of Orbit Intelligence.
  • Test new features before release and communicate them to the team.
  • Understand technology trends and customer use cases.
  • Identify product improvement opportunities.
  • Monitor competitors and maintain the shared competitive intelligence platform.
• Sales Support
  • Deliver advanced product demonstrations for strategic prospects.
  • Support sales teams on complex opportunities.
  • Respond to technical questionnaires and RFPs.
  • Advise commercial teams on optimal product positioning.
• Collaboration with the Marketing & Communications Team
  • Contribute to the creation of marketing content.
  • Produce customer case studies.
  • Prepare product presentations, including Tips & Tricks sessions and prospect webinars.
  • Contribute to customer newsletters and events.
• Collaboration with the IPBI Product Team
  • Collect feedback from customers and sales teams.
  • Prioritize enhancement requests.
  • Work closely with Product Owners to improve the product.
  • Represent user needs and requirements.
  • Participate in Co-Development (CODEV) initiatives.
  • Analyze and share technical reasons behind lost business opportunities.

The ideal candidate combines:

• Strong people management and leadership skills.
• Deep product expertise and technical credibility.
• Presales and customer-facing experience.
• Excellent communication and presentation skills.
• Ability to work effectively across international and cross-functional teams.
• Strategic thinking combined with hands-on operational execution.
• A customer-centric mindset with a passion for product improvement and user advocacy.

Key Success Factors:

• Building and maintaining a highly skilled global SME organization.
• Enabling sales success through expert product knowledge.
• Driving customer adoption and satisfaction.
• Influencing product strategy through customer and market insights.
• Strengthening collaboration across Sales, Customer Success, Product, and Marketing functions.

A few more things:

• Autonomy & time management.
• Team spirit and proactivity.
• Flexibility to travel (up to 25%).

Benefits

• Full-time, permanent position.
• Best of both worlds: dive into agility and growth in a dynamic setting, supported by structured onboarding and continuous learning for your success!
• Thrive in a flat hierarchy that champions courtesy, honesty, and courage.
• Compensation: competitive package including a very attractive uncapped commission plan.
• Work with a diverse range of prestigious international clients (Fortune 500, CAC40 etc.).
• International teams: offices in the USA, EMEA and APAC.
• Company, products and services are highly recognized in its market worldwide.

Company Description

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.