[Hiring] Investigation Representative @Amazon

Role Description

ROW IB team is seeking a highly motivated Investigation representative to help manage daily operational activities centrally across FCs. Our teams' objective is to perform the research and investigation on payment disputes across fulfillment centres. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design the inbound ecosystem. Come help build a world-class service with Amazon.in's customer-centric focus applied to the Seller experience. The Investigation representative will support in virtual investigation while ensuring program standards for individual and team performance are met. An Investigation representative at ROW IB is responsible for research workflow and investigation, flow of information among stakeholders and taking day on day decisions accurately in a timely manner.

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/partners team.
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Qualifications

• Associate's degree or above, or Master's degree or above
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive).

Requirements

• Experience with advanced use of SQL for data mining and business intelligence, or experience in creating process improvements with automation and analysis

Company Description

Rest of World Inbound (ROW IB) team is a vertical of ROW APEX, India Operations. Our team objective is to provide the hassle-free and smooth inbounding experience to all sellers and vendors across Amazon fulfillment centres. The team is responsible for addressing the payment disputes across fulfillment centres and perform rescue operations, and contingency management.