[Hiring] International Consultant – IG Systems Success Specialist @AGORA

Role Description

The IG systems success specialist will support UNICEF Individual Giving markets in the Asia Pacific (EAP) region through enabling users to extract maximum performance out of the technology provided (Optimizely CMS, Salesforce Sales Cloud, Salesforce Marketing Cloud, and Data platforms). They will provide guidance, training, and assistance in the development of new features and functionalities which enable donors to become more engaged with UNICEF’s mission and in doing so raises increasing funds for children worldwide.

Qualifications

• Bachelor’s degree in marketing, computer science, engineering, technology, digital media, or any other relevant areas.
• A minimum of two (2) years of progressively responsible experience supporting the implementation, adoption, or ongoing use of Salesforce Sales Cloud and Salesforce Marketing Cloud in a fundraising, marketing, customer-engagement or comparable environment.
• Fluency in English is required. Knowledge of another official UN language is considered an asset.

Requirements

• Demonstrated hands-on experience with Salesforce Sales Cloud functionality, including contact and account management, business processes, reporting, dashboards, data quality, and user support.
• Demonstrated hands-on experience with Salesforce Marketing Cloud, including audience segmentation, journey and campaign execution, email operations, testing, reporting, and deliverability good practice.
• Strong data-analysis skills, with experience using Excel and reporting or visualization tools such as Power BI to interpret user, campaign, supporter, or operational data and translate findings into practical recommendations; knowledge of SQL is an asset.
• Strong communication and collaboration skills to work effectively with internal teams, cross-divisions (DID, Communication), and vendors.
• Experience in managing long-term and multiple projects simultaneously across 2 or more international geographies.

Benefits

• Diverse opportunities for professional and personal development.
• Attractive compensation and benefits package.