[Hiring] Incentive Compensation Systems Manager @Grafana Labs

Role Description

We are looking for an Incentive Compensation Systems Manager to join our Incentive Compensation (IC) team and drive the systemization, automation, and continuous improvement of our commission operations. This is a high-impact, individual contributor role with end-to-end ownership, reporting to the Senior Manager, Incentive Compensation. To be successful, you should look forward to operating in an unstructured, fast-paced, remote-first environment where you will:

• Identify gaps in existing processes.
• Replace manual workarounds with scalable systems.
• Bring greater predictability, accuracy, and speed to how the business manages commissions, quotas, and comp plan administration.

In this role, you will gain deep exposure to how incentive compensation data flows end-to-end from our CRM (e.g., SFDC), People systems (e.g., Workday) through calculation engines (e.g., Xactly) to payout and reporting (e.g., BigQuery).

You'll be the person the team turns to when a process is slow, fragile, or held together by spreadsheets. You will partner closely with our Incentive Compensation Operations Team, Finance & Strategy, People Ops, and RevOps orgs to understand how work actually gets done today, find the friction points, and build the tooling and workflows that remove them.

This role requires a unique balance: enough technical depth to design and build real automation, combined with the process discipline and cross-functional judgment to know which problems are worth solving first.

Qualifications

• 5+ years of experience in incentive compensation, sales operations, revenue operations, or a related systems/process improvement role.
• Experience in a fast-paced technology or SaaS business is highly preferred.
• A demonstrated track record of finding manual, broken, or inefficient processes and systematizing them.
• Hands-on SQL experience and comfort querying and reconciling data across systems.
• Hands-on experience building automated workflows using tools such as scripting, workflow/RPA platforms, or ICM systems (e.g., Xactly, CaptivateIQ, Varicent, SPIFF platforms).
• Familiarity with the core systems that touch incentive compensation: CRM (e.g., Salesforce), HRIS, data warehouses (e.g., BigQuery), and comp management platforms (e.g., Xactly).
• Strong communication skills, with the ability to sit with a team, understand how they actually work day-to-day, and translate that into clear systems requirements and process changes.
• Understanding of core comp mechanics (quotas, accelerators, SPIFFs, payout timing).

Requirements

• Embed with the IC team to map current-state workflows across plan administration, calculation, approvals, and payout.
• Identify manual, repetitive, or error-prone steps and prioritize them based on risk, time cost, and business impact.
• Design and build automated workflows, integrations, and tooling that replace manual processes.
• Serve as a hands-on owner of our Xactly instances, configuring calculation rules, plan logic, and workflows.
• Identify where AI tools can take over manual, repetitive Incentive Compensation work and build the workflows/integrations to put them into production.
• Partner with IC, Finance & Strategy, People Ops, Revenue Operations, and IT/Data teams to ensure incentive compensation systems are properly integrated.
• Establish clear documentation, standard operating procedures, and controls for newly systematized processes.
• Set up a repeatable process for the IC team to keep identifying and retiring manual work.
• Act as the go-to resource translating IC process needs into system requirements.
• Support urgent, ad-hoc requests during payout cycles while keeping an eye on the long-term goal.

Benefits

• 100% Remote, Global Culture.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding to thrive from day 1.
• Global annual leave policy of 30 days per annum.
• 3 days of annual leave reserved for Grafana Shutdown Days.