[Hiring] Implementation Consultant @EAC Product Development Solutions

Role Description

The Implementation Consultant is responsible for delivering and supporting implementations of PTC data management tools, with a strong focus on the Windchill suite of products. This role works closely with clients to install, configure, upgrade, and optimize solutions based on project plans and Statements of Work (SOWs), while ensuring projects are completed on time and within budget. The Implementation Consultant also serves as a trusted advisor to clients by providing technical guidance, process support, and best-practice recommendations related to product lifecycle management (PLM) and Windchill solutions.

Responsibilities

• Deliver and manage implementations of PTC data management tools, including the Windchill suite of products, in alignment with established project plans and Statements of Work (SOWs).
• Execute project tasks within defined timelines and budget constraints while maintaining a high level of quality and client satisfaction.
• Support customer implementations through system setup, deployment, and solution execution.
• Install, configure, rehost, and upgrade Windchill solutions, including applicable third-party software that supports customer environments.
• Configure client solutions to meet technical and business requirements, ensuring system functionality aligns with customer needs.
• Assist with workflow modifications, configuration changes, and change management-related updates within Windchill.
• Document solution designs, use cases, configuration changes, customizations, and case studies to support internal knowledge sharing and client success.
• Translate business and technical requirements into implementation plans and system configurations.
• Maintain accurate project and technical documentation throughout the implementation lifecycle.
• Maintain open, professional, and clear communication with clients throughout the implementation and design process to ensure goals and deliverables are met.
• Provide service, technical support, and mentoring to clients on system functionality, workflows, change management, content management, and configurations.
• Serve as a trusted point of contact for implementation-related questions and issue resolution.
• Contribute to process improvement initiatives, knowledge sharing, and best practices related to Windchill and PLM implementations.
• Collaborate effectively with internal teams and client stakeholders to drive successful project outcomes.
• Perform other duties as assigned to support evolving business and customer needs.

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems (MIS), Engineering, or another related technical field preferred.
• 2–3 years of experience managing product information or product data using PTC tools.
• 1–2 years of system administrator experience in CAD, IT, or data management environments.
• Experience with Windchill programs, including installation, configuration, and migration to meet customer requirements.
• Working knowledge of Product Lifecycle Management (PLM) business processes.
• Experience with Change Management, including process analysis, design, and configuration within PDMLink, preferred.
• Experience with Windchill Foundation, BOM / Configuration Management, MPMLink, ERP Connector, and ESI preferred.
• Java, SQL, and REST experience preferred.
• Windchill+ experience highly preferred.
• Strong verbal, written, and interpersonal communication skills.
• Ability to communicate effectively with clients, project teams, and internal stakeholders.
• Ability to provide technical mentoring and support to customers in a clear and professional manner.
• Strong organizational and time-management skills with the ability to manage multiple priorities effectively.
• Ability to work independently with focus, discipline, and accountability to achieve customer and company goals.
• Ability to work successfully in deadline-driven environments and adapt to changing priorities.
• Demonstrated ability to collaborate effectively while maintaining a high level of productivity and output.
• Ability to perform well in high-pressure situations and manage multiple tasks simultaneously.

Requirements

• Base Annual Salary is $100-120 K for this salaried, exempt Full-Time remote USA position.
• Eligible for variable pay.

Benefits

• Medical insurance
• Employer Paid Short Term Disability
• Flexible PTO (take as you need, no accrual)
• Vision insurance
• Dental Insurance
• 401(k) Plan with Employer match
• Basic Life, AD&D, and Disability Insurance
• Employee Assistance Program
• Paid Holidays