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Implementation Consultant
@Sprinklr (Brasil) Ltda
[Hiring] Implementation Consultant @Sprinklr (Brasil) Ltda
Mar 27, 2025 - Sprinklr (Brasil) Ltda is hiring a remote Implementation Consultant. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
The Product Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-case, industry, and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
- Serve as the technical voice of the customer and advocate for your clients’ needs when escalating product issues.
- Configure the Sprinklr product for various brands and industries following high standards of delivery and quality.
- Constant learning and collaborating with the team to develop best practices on product configuration.
- Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption.
- Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping.
- Provide social insights and recommendations to support clients’ business practices.
- Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client’s custom needs, adhering to primary business use cases and platform functionality.
- Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best partners and client needs.
- Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions.
- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur.
- Provide consulting advice to clients about Sprinklr platforms during different phases of projects.
Qualifications
- Strong analytical and problem-solving skills
- Excellent communication skills – both written and verbal
- A drive to dig into the details of the system or process to solve customer problems.
- Desire and ability to rapidly learn a wide variety of new technical skills.
- Self-motivated, takes initiatives, and assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Enthusiastic professional with a focus on customer success.
- Excellent listening skills to fully understand the customer value requirements.
- Passion for solving client challenges and commitment to client delight
- Strong customer handling skills and willingness to serve customers across various time zones.
- Customer obsessed mindset to deliver value, able to adapt, and operate effectively in ambiguous or rapidly changing environments.
- Capable to work effectively under tight deadlines and juggle several assignments simultaneously.
Benefits
- Comprehensive health plans
- Leading well-being programs
- Financial protection for you and your family through a range of global and localized plans
- Daily meditation breaks
- Virtual fitness
- Access to Headspace
- Continuous learning opportunities available with LinkedIn Learning and more
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
