[Hiring] Project Manager @Sprinklr (Brasil) Ltda
Mar 28, 2025 - Sprinklr (Brasil) Ltda is hiring a remote Project Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Brazil.
Role Description
Meet our Professional Services Team! Successful value-driven Sprinklr implementations start with us. We’re looking for experienced CCaaS project managers to help provide premium services to our global customer base. As a member of our team, you’ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.
Sprinklr is looking for a Project Manager with expertise in CCaaS (Contact Center as a Service) operations to manage enterprise-level projects for Sprinklr’s largest customers. In this role, you will be both responsible for the end-to-end delivery of multi-market, global implementations across multiple customer verticals.
- Own and manage end-to-end project management of CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans.
- The Project Manager ensures that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point.
- Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage.
- Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability.
- Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams.
- Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
- Ensure that all project/program risks, issues and change requests are managed and communicated effectively.
- Lead a team striving for quality and excellence in all aspects of project delivery.
- Provide weekly project status and burn reports to the relevant project stakeholders.
- Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers.
Qualifications
- Fluent in English (Mandatory)
- 8-10 years Experience in CCaaS delivery/deployment, Contact Centers, or similar industry
- Experience in global (multi-geo/multi-cultural) rollouts
- Strong Project Management experience coupled with certifications such as PMP, Prince2 Agile, ACP strongly preferred
- Strong stakeholder management experience including at the executive level
- Experience managing various deployment types (centralized, decentralized, hub-and-spoke)
- Ability to identify and resolve issues, manage risk models, perform resource allocations and run large-scale cross-functional team meetings
- Ability to lead and motivate large teams without direct supervision, leveraging mediation and stakeholder management skills
- Strong knowledge of software development life cycles
- Strong verbal and written communication skills
Preferred Experience
- Contact center operations
- Contact center network, ACD/IVR, dialer, workforce management, software or other solution operations or technical experience
- Technical configuration experience with CCaaS or similar SaaS solutions
Benefits
- Comprehensive health plans
- Leading well-being programs
- Financial protection for you and your family through a range of global and localized plans throughout the world
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| đź“Ť | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Brazil
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
