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Application Support Analyst
@ID Logistics
[Hiring] Application Support Analyst @ID Logistics
Mar 23, 2025 - ID Logistics is hiring a remote Application Support Analyst. 💸 Salary: $64,000 - $70,000 a year. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Application Support Analyst will provide the technical support to end users addressing the maintenance, modification, and implementation of enterprise wide software applications including Manhattan WMS.
- Provide technical support to end-users, addressing software issues.
- Troubleshoot and resolve moderately complex problems, including those not covered by established procedures.
- Document and track the problem-solving process, including successful and unsuccessful solutions.
- Configure and implement system releases as required.
- Ensure high application availability.
- Provide training to users on the use of applications.
- Prepare and maintain documentation for application procedures and troubleshooting steps.
- Participate in or provide process customization for applications.
- Identify and document resolutions for recurring issues.
- Identify trends in training, performance, and knowledge deficiencies and communicate to management.
- Communicate effectively with users, IT staff, and management to address issues and provide updates.
- Work collaboratively with other IT teams to resolve problems.
- Install, maintain, and support enterprise applications.
- Manage support ticket queues, conduct thorough investigations, and efficiently resolve incidents and service requests.
- Participate in on-call rotation.
Qualifications
- B.S. in Computer Science or equivalent work experience.
- 2-5 years of experience in supporting IT systems and applications.
- Demonstrated experience with relevant IT systems and applications, specifically Manhattan WMS or other Tier 1 Warehouse Management Systems (BluJay, InfoLog, etc. is required).
Requirements
- Ability to work with databases, including writing SQL queries.
- Strong ability to diagnose and resolve technical issues related to WMS (as well as other enterprise applications) and related systems.
- Ability to analyze complex issues, identify root causes, and develop effective solutions.
- Excellent written and verbal communication skills to effectively interact with users, colleagues, and stakeholders.
- Strong customer service skills to provide timely and accurate support to users.
- Ability to collaborate effectively with other team members and stakeholders.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
Benefits
- Medical, Dental, Vision-FSA/HSA programs available.
- 401K with matching program.
- Vacation and sick time.
- Friendly and Open-Door culture.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$64,000 - $70,000 a year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
