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Senior Operations Analyst
@GitLab
[Hiring] Senior Operations Analyst @GitLab
Mar 23, 2025 - GitLab is hiring a remote Senior Operations Analyst. đź’¸ Salary: $84,000 - $180,000 usd. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Senior Renewal Operations Analyst on our Field Operations Team, you'll drive the renewals process through collaboration with Sales, Customer Success, and Renewals teams to meet company retention goals. Your data-driven approach, cross-functional teamwork, and system optimization skills will be essential.
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Renewal Process & Execution
- Own and drive the operational function of the renewals process in collaboration with sales teams to meet company objectives
- Develop and optimize renewal playbooks to maximize revenue retention
- Assist with complex renewal case management and subscription reconciliation
- Support month-end close processes and churn exception requests
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Data & Systems Management
- Implement and maintain renewal data quality processes and systems
- Drive high CRM data quality through system solutions and end-user training
- Oversee data hygiene for renewal forecasts, subscription reconciliation, and closed-lost reviews
- Act as subject matter expert for renewal systems and tools
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Analysis & Reporting
- Build and maintain comprehensive reports on key metrics (renewal revenue, bookings, retention rates, customer health)
- Identify opportunities for process automation and optimization to drive scalable growth
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Cross-Functional Leadership
- Proactively collaborate with Renewal leaders to address customer requirements and remove roadblocks
- Lead initiatives with Strategy, Operations & Systems teams to champion process improvements
Qualifications
- 3+ years of progressive Operations experience supporting Renewals preferably within an Enterprise SaaS organization
- Demonstrated track record of identifying process gaps & implementing scalable and effective solutions
- Ability to work independently while collaborating effectively with cross-functional teams to drive collaboration and results
- Exceptional communication skills with the ability to present complex data to various stakeholders within the organization
- Experience handling data reconciliation and quality improvement initiatives
- Strong analytical and strategic thinking skills, with the ability to problem-solve effectively
- Detail-oriented with excellent organizational and multitasking skills
- Advanced knowledge of Salesforce and other enterprise SaaS tools
- A commitment to company values and fostering a positive, collaborative work culture
Requirements
- The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data
- Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary
- California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range: $84,000 — $180,000 USD
Benefits
- GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements
- Our Talent Acquisition team can help answer any questions about location after starting the recruiting process
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
$84,000 - $180,000 usd
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 23, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
