[Hiring] Identity Solutions Lead @Daon Inc

Role Description

Weʼre seeking an Identity Solutions Lead to join our growing team in Australia. In this role, youʼll serve as a trusted advisor to enterprise customers, combining technical expertise with business insight. Youʼll play a key role across the entire customer journey—supporting pre-sales, driving implementation, and ensuring post-sales success. This is a customer-facing subject matter expert (SME) role that bridges technical depth with business value, supporting both Sales and Customer Success functions to deliver secure, scalable identity solutions and help drive adoption of Daonʼs biometric and authentication technologies.

Customer Expertise:

• Advise on digital identity, biometric authentication, and proofing.
• Provide guidance on compliance frameworks (GDPR, PSD2, eIDAS, FIDO).

Sales Support & Pre-Sales Engineering:

• Partner with sales teams to qualify opportunities and shape solutions.
• Deliver demos and lead technical responses for RFPs/POCs.
• Translate customer needs/business requirements into secure solution architectures.

Post-Sales Engagement & Success:

• Support implementation and integration alongside Customer Success Managers.
• Maximise platform adoption and business outcomes for customers.
• Collaborate with engineering teams on troubleshooting and enhancements.

Advisory & Enablement:

• Design secure, scalable solutions using Daon’s product suite.
• Provide best-practice guidance and feed insights into product roadmap planning.
• Enable internal teams through training and represent Daon at industry events.

Qualifications

• 6+ years in identity, authentication, or cybersecurity.
• Strong knowledge of IAM protocols (SAML, OAuth, OIDC) and biometric technologies.
• Experience in SaaS platforms and enterprise client engagement.
• Excellent communication skills with both technical and executive stakeholders.

Requirements

• Experience with cloud platforms (AWS, Azure) and API integrations.
• Familiarity with FIDO standards and regulatory landscapes.
• Relevant technical certifications such as CISSP, FIDO Certified, PMP.
• Degree in Computer Science, Engineering, or a related field.
• Minimum of 6 years’ industry experience in project management within identity verification, biometric authentication, or related fields.
• Strong leadership and communication, with the ability to inspire teamwork and collective achievement.
• Expertise in document verification, biometric authentication, and fraud detection.
• Proven project management in SaaS/hosted environments.
• Experience delivering market-leading identity verification end-user processes.
• Strong background in software and systems integration.
• Demonstrated ability to lead teams across multiple workstreams.
• Recognised for rapid adaptability and impact in fast-paced setting.
• Solid planning and budget management skills.
• Skilled at managing diverse stakeholders, both technical and non-technical.
• Experience mentoring team members and supporting regulatory documentation.
• Ability to travel up to 15%.

Additional Qualifications

• PMP, Prince2, Agile certification (or equivalent) is advantageous.
• Honours degree or equivalent qualification.

Benefits

• An opportunity to work in the fast-growing field of biometric and identity management technologies.
• Competitive compensation and benefits.
• Flexible working environment that supports work/life balance for you and your family.

Company Description

Daon is a global leader in the defence against digital identity fraud and AI-generated synthetic identities. For over a quarter of a century, we have partnered with governments and leading enterprises to deliver secure, seamless identity experiences across financial services, telecommunications, healthcare, travel, and critical infrastructure. Our TrustX platform enables organisations to orchestrate secure, scalable, cross-channel identity workflows, supporting identity verification, biometric authentication, and lifecycle management across complex environments. More than two billion identities worldwide have been safeguarded by Daon technology.

Recognised as a leading provider by multiple analyst firms including Gartner®, Kuppinger Cole, and Frost & Sullivan®, Daon is at the forefront of shaping the future of identity security.