[Hiring] Health & Wellness Coach @Ucardia

Role Description

You'll be the human anchor in a tech-augmented experience. Members will meet you through live video sessions and stay connected through high-frequency asynchronous messaging, creating a coaching relationship that adapts to real life and real data. You'll use wearables, behavior science, and compassionate accountability to bridge ambition → action → habit.

What you'll own (responsibilities)

• Live video sessions: Lead one-on-one video coaching sessions that blend behavior change guidance with practical movement, stress, sleep, and nutrition support. Use these sessions to assess progress, troubleshoot barriers, demo exercises, refine technique, and deepen trust.
• Asynchronous messaging: Maintain structured, proactive communication via in-app messaging. Send timely nudges based on device alerts, plateaus, or meaningful trends. Respond with clarity, encouragement, and action steps that keep members moving forward between live sessions.
• Member engagement: Build relationships that feel personal and supportive—even at scale. Use a mix of video, text, and voice notes to adapt to each member's communication style and needs. Keep momentum steady through wins, setbacks, and life changes.
• Data-driven coaching: Interpret wearable and biometric signals (HR, HRV, steps, sleep, BP, etc.) and translate them into personalized coaching insights. Spot patterns early and shift strategy before regression takes root.
• Adaptive plans: Co-create fitness, nutrition, stress, and sleep strategies rooted in SMART goals. Update plans fluidly based on real-time data, lived context, and member feedback.
• Form & technique support: Demonstrate movements live on camera; observe and correct form with tact and clarity. Offer modifications for injury, limited equipment, or time constraints.
• Clinical escalation: Identify red flags and route members to clinicians or exercise physiologists through established triage protocols.
• Operational feedback loops: Share patterns and member insights with product, content, and operations teams. Help refine messaging templates, flows, nudges, and program logic.
• Documentation & measurement: Keep thoughtful, concise notes and ensure key outcomes are tracked. Highlight member wins and pain points that inform dashboards and product direction.

Qualifications

• Professional coaching credential: NBC-HWC (or exam-enrolled)
• Fitness or nutrition certification: CPT (ACE, NASM, ACSM) or equivalent
• At least one year of virtual coaching experience with live video + async messaging
• Skill in managing a caseload and maintaining proactive engagement
• Comfort interpreting HR, HRV, steps, sleep, and other device data
• Evening and weekend availability, plus select daytime blocks
• High empathy paired with structured accountability
• Comfort with fast-moving, evolving startup environments

Bonus skills & differentiators

• Experience with cardiovascular or cardiometabolic populations
• Bilingual, especially Spanish
• Early-stage or digital health startup experience
• Slack, Google Workspace, and coaching CRM familiarity

What success looks like (first 3 months)

• Response SLAs under eight business hours
• Consistent member engagement across sessions and messaging
• Smooth collaboration with Member Support
• A meaningful improvement contributed to content, coaching flows, or product
• Effective partnership with clinical/exercise specialists

Tools & environment

You'll coach through our proprietary Coach Portal and mobile app, using a mix of live video, asynchronous chat, and behavior-focused tools. You'll interact with integrations like Apple Health, Fitbit, and connected blood pressure monitors; communicate on Slack; and use CRM/ticketing systems for support workflows.

Compensation & logistics

This is a 1099 contractor position. Compensation is $22 to $32 per hour, depending on experience and credentials. Contractors manage their own schedules and are not eligible for traditional employee benefits.

Screening & compliance

Selected candidates will undergo background and, where applicable, drug screening in accordance with applicable laws and partner requirements.

Equal Opportunity Statement

Ucardia is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.