[Hiring] Health Coach @CVS Health

Role Description

The Health Coach engages Medicare members through phone, text messaging, and other approved digital channels to promote positive health outcomes. Using comprehensive assessment, motivational interviewing, education, behavior-change expertise, and individualized intervention planning, the Health Coach helps members address complex barriers to care, improve medication adherence, complete preventive health activities, and better manage chronic conditions.

The role uses advanced coaching techniques, critical thinking, clinical knowledge, and independent judgment to support members with complex health needs. The Health Coach partners with members, providers, pharmacies, caregivers, and internal teams to support personalized care plans, member engagement, self-management skills, and sustained health improvement while meeting quality, compliance, documentation, and productivity expectations.

Qualifications

• Three or more years of healthcare, health coaching, care management, case management, wellness coaching, or related field.
• Experience supporting individuals with chronic conditions, preventive care, medication adherence, or health education.
• Experience using Microsoft Office, web-based applications, and multiple business systems while communicating with members and documenting interactions.
• Must have HIPAA compliant workspace and ability to hard-wire connect to the internet.

Requirements

• Healthcare license or certification, such as RN, LPN, MSW, LCSW, CDE, RD, or equivalent (preferred).
• Managed care or Medicare experience (preferred).
• Experience supporting HEDIS, Stars, medication adherence, chronic conditions, multiple barriers to care, or complex health management needs (preferred).
• Experience developing individualized coaching plans, care plans, or behavior-change strategies (preferred).
• Experience coaching high-risk or chronically ill populations in a managed care, population health, or value-based care environment (preferred).
• Bilingual or multilingual skills (preferred).

Education

• Associate's degree or an equivalent combination of education and relevant experience required.
• Bachelor's degree preferred.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.