[Hiring] Health Plan Operations Partner @Evio

Role Description

The Health Plan Operations Partner helps Evio strengthen relationships with our investor/customer health plans, driving coordinated and effective relationships. You’ll be a strategic and operational partner to the Chief Customer Officer, helping Evio engage customers in a consistent, thoughtful way that continues to establish Evio as a partner that delivers essential value.

A major focus of this role is serving as the operational steward of Evio’s Customer Advisory Committee (CAC), our senior forum for investor/customer collaboration. You’ll also coordinate customer engagement across different parts of Evio, surface and synthesize insights on product adoption and value, and support annual customer business and financial planning/budgeting.

This is a high-ownership role for someone comfortable moving between strategy and hands-on execution—from shaping an executive narrative and building strong communications materials to coordinating complex work across teammates and customers. It is also a key steppingstone role to other parts of Evio’s business.

What you’ll do

• Partner with the Chief Customer Officer on customer strategy and execution.
• Help prioritize key initiatives, coordinate work across Evio, and ensure we engage investor/customers in a unified and consistent way.
• Lead the operating rhythm for Evio’s bi-weekly Customer Advisory Committee.
• Develop agendas, coordinate executive participation, prepare materials and narratives, capture decisions, and drive timely follow-through. Ensure CAC input informs Evio’s strategic priorities.
• Coordinate customer engagement across Evio.
• Partner with other Evio product teams to clarify ownership, connect the right experts to customer needs, streamline communication, and reduce unnecessary demands on investor/customer health plans.
• Track adoption, value, and customer insights, particularly related to our work in medication contracting with pharmaceutical manufacturers.
• Gather and synthesize how investor/customers are adopting Evio’s medication contracts and the value they are realizing. Partner with the pharma contracting team to identify opportunities to increase customer value.
• Strengthen customer relationship management.
• Build cross-functional processes that improve internal visibility and coordination across customer relationships and activities. Help implement CRM software and processes to track and support customer initiatives.
• Support annual investor/customer business and financial planning.
• Coordinate Evio’s products, services, value proposition, demonstrated impact, and financial investment requests into a clear, compelling annual customer offering and budget.
• Create executive and customer communications.
• Develop on-brand presentations and narratives that make complex information clear and actionable for senior internal and external audiences.

Qualifications

• Bachelor’s degree in business, healthcare administration, pharmacy, or a related field. Advanced degree is a plus.
• 7+ years of progressive healthcare experience, including direct experience working with or supporting health plans. Pharmacy, PBM, or health plan pharmacy experience is strongly preferred.
• Strong understanding of the health plan landscape and priorities of senior health plan leaders, including Chief Pharmacy Officers and Vice Presidents of Pharmacy.
• Experience supporting executive governance bodies, advisory councils, boards, or similar forums, including agenda development, executive communications, meeting preparation, and follow-through.
• Strong executive presence and ability to build credibility with internal teammates and senior investor/customer leaders.
• Excellent written, verbal, and presentation skills, with particular strength in executive storytelling and presentation development according to brand standards.
• Strong project management skills, with the ability to manage competing priorities and bring structure to ambiguous work.
• Resourceful, curious, and comfortable shifting between different types of work and taking on unfamiliar challenges as priorities evolve.
• Critical thinking and problem-solving skills, with the ability to quickly bring structure to complex and ambiguous challenges, connect insights across customers and teams, and develop thoughtful, actionable solutions for customers.

Requirements

• Anticipated annual base pay range: $120,000–$140,000 plus additional variable compensation.
• Compensation includes base pay (range shown) and could include other variable compensation opportunities depending on job seniority, location, and date of hire.

Benefits

• The company pays 100% of medical, dental, and vision premiums for teammates, and 50% for dependents.
• Evio matches 100% of teammate contribution up to 5% of salary, subject to IRS limits.
• We have a flexible vacation policy for teammates to unplug and recharge when you need it.
• Generous paid leave for new parents (includes birth and non-birth parents).