[Hiring] Head of Service Operations North America @Sartorius

Role Description

Sartorius has a position for a remote-based Head of Service Operations North America. In this role, you will be responsible for managing the service business area in accordance with the global service and local service strategy and policies. The holder of this position will oversee the achievement of the turnover and profitability targets for the service business area and provide an excellent level of service support which enhances the reputation of the company.

The ideal candidate will be located in a commutable distance to Ann Arbor, MI.

What you will accomplish together with us:

• Be accountable for all aspects of regional service delivery and assurance to customers
• Develop the local business plan and strategy in line with the global strategy
• Formulate and implement actions necessary to achieve the targets set out in the annual budget within the limits of the policy for the service business area
• Co-operate closely with regional sales and marketing to support the company's strategies
• Develop and improve service portfolio
• Transfer customer needs to the service support functions (tech support, spare part management, service marketing)
• Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors
• Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase service business
• Develop the marketing communication plan with managers and within the budget

Qualifications

• Bachelors degree in business or scientific related field
• 10+ years of proven service experience, more recently within a management role
• Experience in technical service equipment (life science, pharma, medical or similar)
• Results and delivery oriented
• Strong customer focus
• Effective leadership and organizational development skills
• Proven analytical and problem-solving skills
• Strategic thinker
• Identification with our core values: Sustainability, Openness, Enjoyment

Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Company Description

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.