[Hiring] Head of Commercial Enablement @GeneDx

Role Description

The Head of Commercial Enablement role is centered on adoption of commercial strategy to drive alignment, efficiency, and effectiveness across all client-facing teams (sales, client success management, client services, etc.) by developing unified enablement strategies, content, tools, and metrics that support commercial goals and performance accountability.

• Incorporate the broad commercial strategy and long-term vision into a unified commercial enablement approach across sales, client success management, and client services.
• Partner with commercial leadership to align enablement programs with business objectives and go-to-market strategy.
• Oversee the commercial training team ensuring onboarding, continuous learning, and skills development across all client-facing roles.
• Guide and integrate all enablement efforts across commercial training, learning, and development.
• Support product launches, market expansions, and strategic training campaigns with tailored enablement.
• Drive a culture of continuous improvement and accountability across all client-facing teams.
• Improve adoption and optimization of enablement platforms, CRMs, LMS, and knowledge tools.
• Partner with key cross-functional stakeholders to ensure enablement team is informed of latest strategy, insights, and customer analytics.
• Leverage technology and AI to drive meaningful efficiencies that enhance and scale team outputs.
• Act as a hub between other cross-functional teams to ensure content, tools, and messaging are consistent and accessible.
• Identify performance gaps and implement strategies to increase quota attainment, reduce sales cycle, and improve win rates.
• Support sales process optimization, territory planning, and pipeline health initiatives.
• Ensure teams have easy access to relevant, up-to-date content (playbooks, enablement pages, battle cards).
• Drive feedback loops from customer-facing teams to inform and improve the development of enablement content and resources.
• Use insights to continuously evolve enablement programs and maximize impact.
• Define and report on commercial enablement KPIs.
• Work closely alongside the Director of Commercialization and Planning to ensure that launches are thoughtfully paired with strategic and thorough pull-through efforts to maximize success of commercial objectives.

Qualifications

• 8–12 years of experience in sales, sales enablement, or commercial operations.
• Proven track record in building enablement programs from the ground up and working with cross-functional partners to reach business goals.
• Strong critical thinking, communication, and project management skills.
• Ability to evaluate and implement technology and innovation platforms that help scale team efficiencies and outputs.
• Demonstrate a sound ability to analyze problems, anticipate consequences, and eliminate obstacles to achieve commercial objectives.
• Strong cross-functional leadership skills.
• Ability to influence and build relationships across different functions resulting in deep partnership and collaboration.
• Detail-oriented, analytical, and data-driven.

Requirements

• #LI-REMOTE

Benefits

• Competitive compensation and benefits that reflect local market practices and legal requirements in each country where we operate.
• Support for employees to thrive both professionally and personally.

Company Description

At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm.

• We act with intention, support one another, and deliver work we're proud to put our names on.
• We bring energy, focus, and a bias for action.
• We push past the obvious and challenge assumptions.
• We stay curious, ask questions, and share direct feedback with respect.